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~isPartOf:"Journal of service research"
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Beziehungsmarketing
59
Relationship marketing
59
Dienstleistungsqualität
58
Service quality
58
Consumer behaviour
50
Konsumentenverhalten
50
Customer satisfaction
34
Kundenzufriedenheit
34
Dienstleistungssektor
29
Service industry
29
Customer service
27
Kundenservice
27
Dienstleistung
21
Services
21
Customer integration
17
Kundenintegration
17
Artificial intelligence
16
Künstliche Intelligenz
16
Beschwerdemanagement
15
Complaint management
15
Emotion
15
artificial intelligence
14
Salespeople
13
Verkaufspersonal
13
Robot
11
Roboter
11
Betriebliche Wertschöpfung
10
Value creation
10
Lieferantenmanagement
9
Social Web
9
Social web
9
Supplier relationship management
9
frontline employees
9
Customer value
8
Kundenwert
8
Nachhaltige Entwicklung
8
Sustainable development
8
customer experience
8
Gesundheitsversorgung
7
Gesundheitswesen
7
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Berry, Leonard L.
7
Danaher, Tracey S.
6
Groth, Markus
6
Huang, Ming-Hui
6
Attai, Deanna J.
5
Subramony, Mahesh
5
Brady, Michael K.
4
Grégoire, Yany
4
Gustafsson, Anders
4
Howard, Chuck
4
Keiningham, Timothy
4
Lemon, Katherine N.
4
McColl-Kennedy, Janet R.
4
Moore, Sarah G.
4
Voorhees, Clay M.
4
Aksoy, Lerzan
3
Anderson, Laurel
3
Bagozzi, Richard P.
3
Danatzis, Ilias
3
De Keyser, Arne
3
Gummerus, Johanna
3
Hartmann, Nathaniel N.
3
Hollebeek, Linda D.
3
Kelleher, Carol
3
Koskela-Huotari, Kaisa
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Malthouse, Edward
3
Mattila, Anna S.
3
Ostrom, Amy L.
3
Rapp, Adam
3
Ruyter, Ko de
3
Sesé, F. Javier
3
Spielmann, Nathalie
3
Tuunanen, Tuure
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Wetzels, Martin
3
Wirtz, Jochen
3
Agnihotri, Raj
2
Ahearne, Michael
2
Arnold, Todd
2
Arnold, Todd J.
2
Auh, Seigyoung
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Journal of service research
The economist
81,930
Wirtschaftswoche : Pflichtblatt der Wertpapierbörse in Frankfurt und Düsseldorf
53,353
Werben & verkaufen : W & V
39,064
Der Betrieb : Betriebswirtschaft, Steuerrecht, Wirtschaftsrecht, Arbeitsrecht
38,108
NBER working paper series
32,716
Betriebs-Berater : BB ; Recht, Wirtschaft, Steuern
30,142
MPRA Paper
30,123
Chemical week
29,970
NBER Working Paper
29,202
Oil & gas journal : international petroleum news and technology
27,814
Working paper / National Bureau of Economic Research, Inc.
27,737
Forbes : business and finance
26,725
IZA Discussion Papers
26,134
Business week / European edition : BW
25,526
Economic and political weekly : a Sameeksha Trust publ
24,812
Maschinenmarkt : MM ; das Industriemagazin
23,218
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
23,030
Far Eastern economic review
22,063
European journal of operational research : EJOR
21,985
NBER Working Papers
21,131
Le moniteur du commerce international : le MOCI
20,878
Deutsches Steuerrecht : DStR ; Wochenschrift & umfassende Datenbank für Steuerberater ; Steuerrecht, Wirtschaftsrecht, Betriebswirtschaft, Beruf ; Organ der Bundessteuerberaterkammer
19,782
Economics letters
19,580
Versicherungswirtschaft : insurance, business, report
19,569
Aviation week & space technology
18,910
The current digest of the post-Soviet press
18,601
Physica A: Statistical Mechanics and its Applications
18,446
Fortune
18,331
Chemical marketing reporter
17,906
The American economic review
17,699
Discussion paper series / IZA
17,170
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
16,699
European chemical news : ECN
16,538
New business : das Magazin für Kommunikation und Medien
16,378
Applied economics
15,956
Working paper / National Bureau of Economic Research, Inc
15,185
Marchés tropicaux et méditerranéens : stratégies & investissements en Afrique
14,769
L' usine nouvelle : hebdomadaire de l'industrie
14,708
SpringerLink / Bücher
14,686
CESifo Working Paper
14,376
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ECONIS (ZBW)
204
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201
The staging of contested servicescapes
Chronis, Athinodoros
- In:
Journal of service research
22
(
2019
)
4
,
pp. 456-473
Persistent link: https://www.econbiz.de/10012128075
Saved in:
202
The survival benefits of service intensity for new manufacturing ventures : a resource-advantage theory perspective
Patel, Pankaj C.
;
Pearce, John A.
;
Guedes, Maria João
- In:
Journal of service research
22
(
2019
)
4
,
pp. 352-370
Persistent link: https://www.econbiz.de/10012127913
Saved in:
203
Toxic collaborations : co-destroying value in the B2B context
Cabiddu, Francesca
;
Moreno, Frau
;
Sebastiano, Lombardo
- In:
Journal of service research
22
(
2019
)
3
,
pp. 241-255
Persistent link: https://www.econbiz.de/10012126372
Saved in:
204
When and why a squeakier wheel gets more grease : the influence of cultural values and anger intensity on customer compensation
Glikson, Ella
;
Rees, Laura
;
Wirtz, Jochen
;
Kopelman, Shirli
- In:
Journal of service research
22
(
2019
)
3
,
pp. 223-240
Persistent link: https://www.econbiz.de/10012126364
Saved in:
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