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~isPartOf:"Journal of service research : JSR"
~isPartOf:"Journal of service theory and practice : JSTP"
~person:"Plewa, Carolin"
~person:"Walker, Beth A."
~subject:"Kundenwert"
~subject:"PRO-RIS"
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Kundenwert
PRO-RIS
Beziehungsmarketing
4
Relationship marketing
4
Consumer behaviour
3
Customer value
3
Konsumentenverhalten
3
Betriebliche Wertschöpfung
2
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Service quality
2
Value creation
2
Benefits
1
Cash Flow
1
Cash flow
1
Credence service
1
Customer engagement
1
Customer integration
1
Customer perceived value
1
Dienstleistungssektor
1
Engagement platforms
1
Engagement with the context
1
Engagement with the service provider
1
Kundenintegration
1
Portfolio selection
1
Portfolio-Management
1
Service industry
1
Service-Dominant Logic
1
Service-dominant logic
1
Time
1
Value dimensions
1
Value-in-use Costs
1
cash flow variability
1
customer lifetime value
1
customer portfolio management
1
customer satisfaction
1
financial planning
1
loyalty programs
1
relationship marketing
1
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Plewa, Carolin
Walker, Beth A.
Sweeney, Jillian C.
3
Verhoef, Peter C.
3
Brodie, Roderick J.
2
Sajtos, Laszlo
2
Wiesel, Thorsten
2
Aagja, Jayesh
1
Aksoy, Lerzan
1
Alexander, Matthew
1
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1
Bijmolt, Tammo H. A.
1
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1
Bolton, Ruth N.
1
Cambra-Fierro, Jesús
1
Ciuchita, Robert
1
Danaher, Tracey S.
1
Donkers, Bas
1
Doorn, Jenny van
1
Eisenbeiß, Maik
1
Faßnacht, Martin
1
Friend, Scott B.
1
Gustafsson, Anders
1
Hardie, Bruce G. S.
1
Jaakkola, Elina
1
Jain, Rajnish
1
Krafft, Manfred
1
Kreis, Henning
1
Kumar, V.
1
Leeflang, Peter
1
Mahr, Dominik
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Malshe, Avinash
1
McColl-Kennedy, Janet R.
1
Melero-Polo, Iguácel
1
Michayluk, David
1
Moeller, Sabine
1
Ng, Sylvia C.
1
Odekerken-Schröder, Gaby
1
Ou, Yi-chun
1
Reinartz, Werner J.
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Sesé, F. Javier
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Journal of service research : JSR
Journal of service theory and practice : JSTP
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ECONIS (ZBW)
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Professional service providers' resource integration styles (PRO-RIS) : facilitating customer experiences
Ng, Sylvia C.
;
Plewa, Carolin
;
Sweeney, Jillian C.
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 380-395
Persistent link: https://www.econbiz.de/10011606695
Saved in:
2
Determining value in a complex service setting
Plewa, Carolin
;
Sweeney, Jillian C.
;
Michayluk, David
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
5
,
pp. 568-591
Persistent link: https://www.econbiz.de/10011417693
Saved in:
3
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
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