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~isPartOf:"Journal of service research : JSR"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Service management"
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Search: subject:"Nachkaufmarketing"
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Service management
Customer service
56
Kundenservice
56
Customer satisfaction
23
Dienstleistungsqualität
23
Kundenzufriedenheit
23
Service quality
23
Beziehungsmarketing
20
Relationship marketing
20
Beschwerdemanagement
11
Complaint management
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Consumer behaviour
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Konsumentenverhalten
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Dienstleistungssektor
8
Service industry
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B-to-B-Marketing
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Business-to-business marketing
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Salespeople
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Verkaufspersonal
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Arbeitsverhalten
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Lieferantenmanagement
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Supplier relationship management
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USA
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United States
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Work behaviour
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service recovery
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Dienstleistung
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Emotion
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Services
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frontline employees
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service failure
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Arbeitskräfte
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Arbeitszufriedenheit
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Contract theory
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Customer integration
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Dienstleistungsberufe
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Dienstleistungsmanagement
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Job satisfaction
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Kundenintegration
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Lieferkette
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Bonner, Bryan L.
1
Kim, Namwoon
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Liu, Nan
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Shan, Wang
1
Sharma, Piyush
1
Tam, Jackie L. M.
1
Verma, Rohit
1
Victorino, Liana
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Wan, Guohua
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Wardell, Don G.
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Journal of service research : JSR
Management science : journal of the Institute for Operations Research and the Management Sciences
The journal of business & industrial marketing
International journal of hospitality management
5
Management decision : MD
3
SpringerLink / Bücher
3
Human resource management review
2
Journal of business research : JBR
2
TCW
2
The journal of services marketing
2
Betriebliche Tertiarisierung : der ganzheitliche Wandel vom Produktionsbetrieb zum dienstleistenden Problemlöser
1
Betriebswirtschaft in Studium und Praxis
1
Business process management journal
1
California management review
1
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
1
Decision sciences : DS
1
Die Betriebswirtschaft : DBW
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
Dienstleistungsmanagement : Jahrbuch
1
ESCP-EAP working paper
1
Enlightening tourism : ET ; a pathmaking journal
1
Faculty & research / Insead : working paper series
1
Forum Dienstleistungsmanagement
1
Grundlagen des After Sales Marketing
1
HAB-Forschungsbericht : Schriftenreihe der Hochschulgruppe für Arbeits- und Betriebsorganisation e.V. (HAB)
1
Handbook of global supply chain management
1
Harvard business review : HBR
1
IT-Outsourcing in der Praxis : Strategien, Projektmanagement, Wirtschaftlichkeit
1
Innovative Unternehmensführung : Planung, Durchführung und Kontrolle von Innovationen
1
Interaktionen im Dienstleistungsbereich
1
International journal of contemporary hospitality management
1
International journal of innovation management
1
International journal of managerial and financial accounting
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality & reliability management
1
International journal of services and operations management
1
International journal of services, economics and management
1
Journal of information & knowledge management : JIKM
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of management : JOM
1
Journal of marketing
1
Journal of marketing theory and practice : JMTP
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ECONIS (ZBW)
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Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
2
Can customers detect script usage in service encounters? : an experimental video analysis
Victorino, Liana
;
Verma, Rohit
;
Bonner, Bryan L.
; …
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 390-400
Persistent link: https://www.econbiz.de/10009673029
Saved in:
3
Demystifying intercultural service encounters : toward a comprehensive conceptual framework
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service research : JSR
12
(
2009/10
)
2
,
pp. 227-242
Persistent link: https://www.econbiz.de/10003901062
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