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~isPartOf:"Journal of service research : JSR"
~isPartOf:"Marketing intelligence & planning"
~person:"Gong, Taeshik"
~subject:"Customer satisfaction"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzbeitrag"
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Customer satisfaction
Beziehungsmarketing
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Consumer behaviour
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Dienstleistungsqualität
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Service quality
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customer citizenship behaviors
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customer identification
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dysfunctional customer behavior
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employee loyalty
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Gong, Taeshik
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Eisingerich, Andreas B
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Journal of service research : JSR
Marketing intelligence & planning
Journal of business research : JBR
1
Journal of service theory and practice
1
Psychology & marketing
1
Services marketing quarterly
1
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ECONIS (ZBW)
3
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Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
Saved in:
2
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Saved in:
3
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
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