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~isPartOf:"Journal of service research : JSR"
~isPartOf:"Psychology & marketing"
~source:"econis"
~subject:"Kundenservice"
~subject:"Qualifikation"
~subject:"frontline service employee"
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Kundenservice
Qualifikation
frontline service employee
Dienstleistungsberufe
9
Service workers
9
Beziehungsmarketing
4
Customer satisfaction
4
Customer service
4
Dienstleistungssektor
4
Kundenzufriedenheit
4
Relationship marketing
4
Service industry
4
Tourism employees
4
Tourismusberufe
4
Arbeitszufriedenheit
3
Job satisfaction
3
USA
3
United States
3
Arbeitskräfte
2
Beschwerdemanagement
2
Complaint management
2
Creativity
2
Dienstleistungsqualität
2
Human Resource Management
2
Kreativität
2
Personalmanagement
2
Salespeople
2
Service quality
2
Verkaufspersonal
2
Workforce
2
job satisfaction
2
Arbeitsgestaltung
1
Arbeitsleistung
1
Arbeitsmobilität
1
Arbeitsverhalten
1
Bewertung
1
Consumer behaviour
1
Consumer motivation
1
Dienstleistungsmarketing
1
Einzelhandel
1
Employee retention
1
Evaluation
1
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Alavi, Sascha H.
1
Brady, Michael K.
1
Danaher, Peter J.
1
Danaher, Tracey S.
1
Hopkins, Lucas M.
1
Kessler-Thönes, Tino
1
Kraus, Florian
1
MacQuilken, Lisa
1
Pugh, Harrison B.
1
Ringer, Allison
1
Robertson, Nichola
1
Rotman, Jeffrey
1
Sok, Keo Mony
1
Sok, Phyra
1
Wieseke, Jan
1
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Journal of service research : JSR
Psychology & marketing
The journal of services marketing
8
Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
3
AMS-Report
2
CESifo working papers
2
Discussion paper series / IZA
2
Journal of service management
2
The Oxford handbook of offshoring and global employment
2
Australasian marketing journal
1
British journal of management : BJM
1
CESifo Working Paper Series
1
CLIC executive briefing
1
Economia dei servizi : mercati, istituzioni, management
1
Employee relations
1
Graue Reihe
1
Harvard business review : HBR
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of contemporary hospitality management
1
International journal of quality and service sciences
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of selection and assessment
1
International journal of services and operations management
1
Journal for global business advancement : JGBA
1
Journal of business research : JBR
1
Journal of international economics
1
Journal of retailing
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of service theory and practice : JSTP
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Managing service quality : MSQ ; an international journal
1
New technology, work and employment
1
Operations management : a strategic approach
1
Organization : the critical journal of organization, theory and society
1
Oxford bulletin of economics and statistics
1
Reassessing the employment relationship
1
SFB 649 discussion paper
1
The American economic review
1
The review of economic studies
1
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ECONIS (ZBW)
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1
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
2
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
3
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
4
How leaders’ motivation transfers to customer service representatives
Wieseke, Jan
;
Kraus, Florian
;
Alavi, Sascha H.
; …
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 214-233
Persistent link: https://www.econbiz.de/10009266739
Saved in:
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