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~isPartOf:"Journal of service research : JSR"
~isPartOf:"Public management review"
~isPartOf:"Service Value als Werttreiber : Konzepte, Messung und Steuerung"
~person:"Bonner, Bryan L."
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Journal of service research : JSR
Public management review
Service Value als Werttreiber : Konzepte, Messung und Steuerung
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Can customers detect script usage in service encounters? : an experimental video analysis
Victorino, Liana
;
Verma, Rohit
;
Bonner, Bryan L.
; …
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 390-400
Persistent link: https://www.econbiz.de/10009673029
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