//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service research : JSR"
~isPartOf:"Service Value als Werttreiber : Konzepte, Messung und Steuerung"
~isPartOf:"The Sage handbook of hospitality management"
~subject:"Consumer behaviour"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Service-Management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Dienstleistungsmanagement
38
Service management
38
Betriebliche Wertschöpfung
10
Value creation
10
Beziehungsmarketing
8
Customer satisfaction
8
Konsumentenverhalten
8
Kundenzufriedenheit
8
Relationship marketing
8
Dienstleistungssektor
6
Service industry
6
Gastgewerbe
5
Hospitality industry
5
Customer integration
4
Dienstleistung
4
Dienstleistungsqualität
4
Gastronomie
4
Kundenintegration
4
Restaurant industry
4
Service quality
4
Services
4
USA
4
United States
4
Business process management
3
Customer value
3
Dienstleistungsmarketing
3
Hotel industry
3
Hotellerie
3
Kundenwert
3
Prozessmanagement
3
Service-Dominant Logic
3
Service-dominant logic
3
Services marketing
3
Customer service
2
Definition
2
Deutschland
2
Freizeitwirtschaft
2
Germany
2
Innovation
2
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
8
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Aufsatz im Buch
2
Book section
2
Language
All
English
7
German
1
Author
All
Bolton, Ruth N.
1
Bonner, Bryan L.
1
Bowen, John T.
1
Gilly, Mary C.
1
Gleim, Mark R.
1
Griffiths, Merlyn A.
1
Gustafsson, Anders
1
Hadwich, Karsten
1
Kettinger, William J.
1
Larbig, Christine
1
Park, Sung-hee "Sunny"
1
Robinson, Stacey G.
1
Smith, Jeffery S.
1
Storey, Chris
1
Tarasi, Crina O.
1
Thompson, Gary M.
1
Verma, Rohit
1
Victorino, Liana
1
Walker, Beth A.
1
Wardell, Don G.
1
Wendt, Michael
1
more ...
less ...
Published in...
All
Journal of service research : JSR
Service Value als Werttreiber : Konzepte, Messung und Steuerung
The Sage handbook of hospitality management
Journal of service management
5
The journal of services marketing
5
Journal of business research : JBR
4
Journal of retailing and consumer services
4
International journal of services, economics and management
3
Marketing intelligence & planning
3
Fokus Dienstleistungsmarketing
2
Global cases on hospitality industry
2
International journal of contemporary hospitality management
2
International journal of hospitality management
2
Managing service quality : MSQ ; an international journal
2
Professionelles Sales & Service Management : Vorsprung durch konsequente Kundenorientierung
2
Services marketing quarterly
2
A Research Agenda for Service Marketing
1
Alternative market research methods : market sensing
1
Business process management journal
1
California management review
1
Decision sciences : DS
1
ESCP-EAP working paper
1
European journal of marketing
1
European journal of operational research : EJOR
1
International journal of business environment : IJBE
1
International journal of financial services management : IJFSM
1
International journal of production economics
1
International journal of services and operations management
1
International journal of services technology and management
1
International journal of services technology and management : IJSTM
1
Inventi impact: service sector
1
Journal of consumer behaviour : an international research review
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Kundenintegration : Forum Dienstleistungsmanagement
1
Management decision : MD
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Manufacturing & service operations management : M & SOM
1
Neue Herausforderungen an das Dienstleistungsmarketing
1
Psychology & marketing
1
Research
1
Schriften zur Unternehmensplanung
1
more ...
less ...
Source
All
ECONIS (ZBW)
8
Showing
1
-
8
of
8
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
2
Social Media Service Value : theoretische und empirische Konzeptualisierung
Hadwich, Karsten
;
Wendt, Michael
- In:
Service Value als Werttreiber : Konzepte, Messung und …
,
(pp. 161-180)
.
2014
Persistent link: https://www.econbiz.de/10014574641
Saved in:
3
Can customers detect script usage in service encounters? : an experimental video analysis
Victorino, Liana
;
Verma, Rohit
;
Bonner, Bryan L.
; …
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 390-400
Persistent link: https://www.econbiz.de/10009673029
Saved in:
4
Dibs! : customer territorial behaviors
Griffiths, Merlyn A.
;
Gilly, Mary C.
- In:
Journal of service research : JSR
15
(
2012
)
2
,
pp. 131-149
Persistent link: https://www.econbiz.de/10009548677
Saved in:
5
Cherry-picking customers by party size in restaurants
Thompson, Gary M.
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 201-213
Persistent link: https://www.econbiz.de/10009266741
Saved in:
6
Marketing and consumer behavior in hospitality
Bowen, John T.
- In:
The Sage handbook of hospitality management
,
(pp. 302-315)
.
2008
Persistent link: https://www.econbiz.de/10003756724
Saved in:
7
Using an old dog for new tricks : a regulatory focus perspective on consumer acceptance of RFID applications
Smith, Jeffery S.
;
Gleim, Mark R.
;
Robinson, Stacey G.
; …
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 85-101
Persistent link: https://www.econbiz.de/10010356875
Saved in:
8
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->