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~isPartOf:"Journal of service research : JSR"
~isPartOf:"Service Value als Werttreiber : Konzepte, Messung und Steuerung"
~subject:"Dienstleistungssektor"
~type:"article"
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Search: subject_exact:"Service-Management"
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Dienstleistungssektor
Dienstleistungsmanagement
28
Service management
28
Betriebliche Wertschöpfung
10
Value creation
10
Beziehungsmarketing
8
Customer satisfaction
8
Kundenzufriedenheit
8
Relationship marketing
8
Consumer behaviour
7
Konsumentenverhalten
7
Service industry
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Customer integration
4
Dienstleistung
4
Dienstleistungsqualität
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Kundenintegration
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Service quality
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Services
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USA
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United States
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Customer value
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Dienstleistungsmarketing
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Gastronomie
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Kundenwert
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Restaurant industry
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Service-Dominant Logic
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Service-dominant logic
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Services marketing
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Business process management
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Customer service
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Deutschland
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Germany
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Innovation
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Kundenservice
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Measurement
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Messung
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Prozessmanagement
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Revenue-Management
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service design
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English
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Chandler, Jennifer D.
1
Cho, Yun Kyung
1
Clatworthy, Simon
1
Fjuk, Annita
1
Huang, Ming-hui
1
Kurtmollaiev, Seidali
1
Kvale, Knut
1
Larbig, Christine
1
Lusch, Robert F.
1
Menor, Larry J.
1
Pedersen, Per Egil
1
Rust, Roland T.
1
Sampson, Scott
1
Storey, Chris
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Journal of service research : JSR
Service Value als Werttreiber : Konzepte, Messung und Steuerung
Journal of service management
6
The journal of services marketing
4
The service industries journal
4
Handbook of service science ; [Vol. 1]
3
Interaktionen im Dienstleistungsbereich
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of services and operations management
3
Journal of business research : JBR
3
Moderne Dienstleistungen : Impulse für Innovation, Wachstum und Beschäftigung ; Beiträge der 6. Dienstleistungstagung des BMBF
3
Service business
3
Service science, management and engineering : education for the 21st Century
3
Services marketing quarterly
3
Dienstleistungsnetzwerke
2
Harvard business review : HBR
2
Harvard-Business-Manager : das Wissen der Besten
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of services and operations management : IJSOM
2
International journal of services technology and management
2
Journal of service theory and practice : JSTP
2
Management internationaler Dienstleistungen mit 3K : Konfiguration - Koordination - Kundenintegration
2
Managing service quality : MSQ ; an international journal
2
Operations management ; Vol. 1
2
Operations management research : OMR ; advancing practice through theory
2
Prozessmanagement in der Praxis : Wertschöpfungsketten planen, optimieren und erfolgreich steuern
2
Services management : an integrated approach
2
The journal of business & industrial marketing
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Academy of Management perspectives : AMP
1
Advances in services innovations
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Benchmarking : an international journal ; BIJ
1
Betriebswirtschaftliche Forschung und Praxis : BFuP
1
Business & information systems engineering
1
Business process management journal
1
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
1
Decision sciences : DS
1
Der kompetenzbasierte Ansatz auf dem Weg zu einer "Theorie der Unternehmung"
1
Die Betriebswirtschaft : DBW
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ECONIS (ZBW)
6
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1
Organizational transformation through service design : the institutional logics perspective
Kurtmollaiev, Seidali
;
Fjuk, Annita
;
Pedersen, Per Egil
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 59-74
Persistent link: https://www.econbiz.de/10011855778
Saved in:
2
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
3
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
4
IT-related service : a multidisciplinary perspective
Huang, Ming-hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
Saved in:
5
Visualizing service operations
Sampson, Scott
- In:
Journal of service research : JSR
15
(
2012
)
2
,
pp. 182-198
Persistent link: https://www.econbiz.de/10009548672
Saved in:
6
Toward a provider-based view on the design and delivery of quality e-service encounters
Cho, Yun Kyung
;
Menor, Larry J.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 83-95
Persistent link: https://www.econbiz.de/10003959018
Saved in:
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