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~isPartOf:"Journal of service research : JSR"
~language:"eng"
~language:"spa"
~person:"Beatty, Sharon E."
~person:"Choi, Jeonghye"
~person:"Cleveland, Mark"
~person:"Eggert, Andreas"
~person:"Gupta, Suraksha"
~person:"Kim, Kyung Hoon"
~person:"Paul, Justin"
~person:"Roy, Sanjit"
~person:"Seo, Yuri"
~subject:"Beziehungsmarketing"
~subject:"Consumer behaviour"
~subject:"Cross-cultural management"
~subject:"Firmenimage"
~subject:"Indien"
~type_genre:"Arbeitspapier"
~type_genre:"Article in journal"
~type_genre:"Aufsatz in Zeitschrift"
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Beziehungsmarketing
Consumer behaviour
Cross-cultural management
Firmenimage
Indien
Relationship marketing
6
Customer satisfaction
3
Kundenzufriedenheit
3
Customer service
2
Dienstleistungsqualität
2
Dienstleistungssektor
2
Kundenservice
2
Service industry
2
Service quality
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2
United States
2
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Virales Marketing
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1
Complaint management
1
Data protection
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Datenschutz
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Deutschland
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Electronic Commerce
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Emotion
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Leistungsbündel
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Leistungsmotivation
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Beatty, Sharon E.
Choi, Jeonghye
Cleveland, Mark
Eggert, Andreas
Gupta, Suraksha
Kim, Kyung Hoon
Paul, Justin
Roy, Sanjit
Seo, Yuri
Ruyter, Ko de
6
Wangenheim, Florian von
6
Eisingerich, Andreas B
5
Schumann, Jan Hendrik
5
Bolton, Ruth N.
4
Brodie, Roderick J.
4
McColl-Kennedy, Janet R.
4
Sesé, F. Javier
4
Aksoy, Lerzan
3
Auh, Seigyoung
3
Collier, Joel E.
3
Doorn, Jenny van
3
Hollebeek, Linda D.
3
Lemon, Katherine N.
3
Parasuraman, A.
3
Patterson, Paul G.
3
Polo-Redondo, Yolanda
3
Rafaeli, Anat
3
Verhoef, Peter C.
3
Wetzels, Martin
3
Wieseke, Jan
3
Wirtz, Jochen
3
Bell, Simon J.
2
Benoit, Sabine
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Bolton, Lisa E.
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Brady, Michael K.
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Buoye, Alexander
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Danaher, Peter J.
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Danaher, Tracey S.
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Dong, Beibei
2
Evans, Kenneth R.
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Evanschitzky, Heiner
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Flynn, Andrea Godfrey
2
Garnefeld, Ina
2
Gelbrich, Katja
2
Gong, Taeshik
2
Gremler, Dwayne D.
2
Gruen, Thomas W.
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Journal of service research : JSR
Journal of business research : JBR
82
Journal of retailing and consumer services
16
Industrial marketing management : the international journal for industrial and high-tech firms
14
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
10
Technological forecasting & social change : an international journal
9
International marketing review
7
Journal of strategic marketing
7
The journal of services marketing
6
Journal of marketing theory and practice
5
Asia Pacific journal of marketing and logistics
4
European management journal
4
International journal of consumer studies
4
Journal of marketing management : JMM ; journal of the Academy of Marketing
4
Journal of the Academy of Marketing Science
4
Qualitative market research : an international journal
4
Business strategy and the environment
3
International journal of market research
3
Journal of consumer behaviour : an international research review
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Psychology & marketing
3
The journal of consumer marketing
3
European journal of marketing
2
European journal of marketing : EJM
2
International business review : the official journal of the European International Business Academy
2
International journal of Indian culture and business management
2
International journal of advertising : the review of marketing communications
2
Journal of consumer behaviour
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of international marketing
2
Journal of marketing
2
Journal of marketing research : JMR
2
Journal of marketing theory and practice : JMTP
2
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
2
Journal of retailing
2
Journal of service research
2
The international journal of bank marketing : IJBM
2
Asia Pacific business review
1
Asian journal of business ethics : AJBE
1
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ECONIS (ZBW)
6
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1
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6
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6
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date (oldest first)
1
Emotional convergence in service relationships : the shared frontline experience of customers and employees
Zablah, Alex R.
;
Sirianni, Nancy J.
;
Korschun, Daniel
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 76-90
Persistent link: https://www.econbiz.de/10011648260
Saved in:
2
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
3
Frontline service employee compliance with customer special requests
Beatty, Sharon E.
;
Ogilvie, Jessica
;
Northington, …
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 158-173
Persistent link: https://www.econbiz.de/10011485432
Saved in:
4
Managing the bright and dark sides of status endowment in hierarchical loyalty programs
Eggert, Andreas
;
Steinhoff, Lena
;
Garnefeld, Ina
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 210-228
Persistent link: https://www.econbiz.de/10011283708
Saved in:
5
Understanding the relationships between commitment and voice : hypotheses, empirical evidence, and directions for future research
Beatty, Sharon E.
;
Reynolds, Kristy E.
;
Noble, Stephanie M.
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 296-315
Persistent link: https://www.econbiz.de/10009578290
Saved in:
6
Walk your talk : an experimental investigation of the relationship between word of mouth and communicators' loyalty
Garnefeld, Ina
;
Helm, Sabrina
;
Eggert, Andreas
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 93-107
Persistent link: https://www.econbiz.de/10008826884
Saved in:
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