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~isPartOf:"Journal of service research : JSR"
~language:"eng"
~language:"spa"
~person:"Beatty, Sharon E."
~person:"Choi, Jeonghye"
~person:"Cleveland, Mark"
~person:"Gupta, Suraksha"
~person:"Kim, Kyung Hoon"
~person:"Patterson, Paul G."
~person:"Paul, Justin"
~person:"Roy, Sanjit"
~person:"Seo, Yuri"
~subject:"Beziehungsmarketing"
~subject:"Consumer behaviour"
~subject:"Cross-cultural management"
~subject:"Firmenimage"
~subject:"Indien"
~type_genre:"Arbeitspapier"
~type_genre:"Article in journal"
~type_genre:"Aufsatz in Zeitschrift"
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Beziehungsmarketing
Consumer behaviour
Cross-cultural management
Firmenimage
Indien
Customer satisfaction
5
Kundenzufriedenheit
5
Dienstleistungsqualität
4
Konsumentenverhalten
4
Relationship marketing
4
Service quality
4
Beschwerdemanagement
3
Complaint management
3
Emotion
3
Customer service
2
Kundenservice
2
USA
2
United States
2
anger
2
emotions
2
Ambidextrous organization
1
Arbeitsgruppe
1
Arbeitskräfte
1
Arbeitsverhalten
1
Bubbles
1
Cultural identity
1
Data protection
1
Datenschutz
1
Dienstleistungssektor
1
E-commerce
1
Electronic Commerce
1
Exit strategy
1
Exit-Strategie
1
Führungsstil
1
Interkulturelles Management
1
Kulturelle Identität
1
Leadership style
1
Leistungsmotivation
1
Longitudinal analysis
1
Längsschnittanalyse
1
Mehrebenenanalyse
1
Multi-level analysis
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Beatty, Sharon E.
Choi, Jeonghye
Cleveland, Mark
Gupta, Suraksha
Kim, Kyung Hoon
Patterson, Paul G.
Paul, Justin
Roy, Sanjit
Seo, Yuri
Ruyter, Ko de
6
Wangenheim, Florian von
6
Eisingerich, Andreas B
5
Schumann, Jan Hendrik
5
Bolton, Ruth N.
4
Brodie, Roderick J.
4
McColl-Kennedy, Janet R.
4
Sesé, F. Javier
4
Aksoy, Lerzan
3
Auh, Seigyoung
3
Collier, Joel E.
3
Doorn, Jenny van
3
Hollebeek, Linda D.
3
Lemon, Katherine N.
3
Parasuraman, A.
3
Polo-Redondo, Yolanda
3
Rafaeli, Anat
3
Verhoef, Peter C.
3
Wetzels, Martin
3
Wieseke, Jan
3
Wirtz, Jochen
3
Bell, Simon J.
2
Benoit, Sabine
2
Bolton, Lisa E.
2
Brady, Michael K.
2
Buoye, Alexander
2
Danaher, Peter J.
2
Danaher, Tracey S.
2
Dong, Beibei
2
Eggert, Andreas
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
Flynn, Andrea Godfrey
2
Garnefeld, Ina
2
Gelbrich, Katja
2
Gong, Taeshik
2
Gremler, Dwayne D.
2
Gruen, Thomas W.
2
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Journal of service research : JSR
Journal of business research : JBR
83
Journal of retailing and consumer services
16
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
10
Technological forecasting & social change : an international journal
9
The journal of services marketing
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
International marketing review
7
Journal of strategic marketing
7
Asia Pacific journal of marketing and logistics
4
European management journal
4
International journal of consumer studies
4
Journal of marketing management : JMM ; journal of the Academy of Marketing
4
Journal of marketing theory and practice
4
Journal of retailing
4
Qualitative market research : an international journal
4
Australian journal of management
3
Business strategy and the environment
3
International journal of market research
3
Journal of consumer behaviour : an international research review
3
Journal of the Academy of Marketing Science
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Psychology & marketing
3
The journal of consumer marketing
3
Australasian marketing journal
2
European journal of marketing
2
European journal of marketing : EJM
2
International business review : the official journal of the European International Business Academy
2
International journal of Indian culture and business management
2
International journal of advertising : the review of marketing communications
2
Journal of consumer behaviour
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of international marketing
2
Journal of marketing research : JMR
2
Journal of marketing theory and practice : JMTP
2
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
2
Journal of service management
2
The international journal of bank marketing : IJBM
2
Accounting research journal
1
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ECONIS (ZBW)
7
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7
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1
Emotional convergence in service relationships : the shared frontline experience of customers and employees
Zablah, Alex R.
;
Sirianni, Nancy J.
;
Korschun, Daniel
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 76-90
Persistent link: https://www.econbiz.de/10011648260
Saved in:
2
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
3
Frontline service employee compliance with customer special requests
Beatty, Sharon E.
;
Ogilvie, Jessica
;
Northington, …
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 158-173
Persistent link: https://www.econbiz.de/10011485432
Saved in:
4
Geysers or bubbling hot springs? : a cross-cultural examination of customer rage from Eastern and Western perspectives
Patterson, Paul G.
;
Brady, Michael K.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 243-259
Persistent link: https://www.econbiz.de/10011665370
Saved in:
5
Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
Saved in:
6
The roles of habit, self-efficacy, and satisfaction in driving continued use of self-service technologies : a longitudinal study
Wang, Cheng
;
Harris, Jennifer
;
Patterson, Paul G.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 400-414
Persistent link: https://www.econbiz.de/10009782115
Saved in:
7
Understanding the relationships between commitment and voice : hypotheses, empirical evidence, and directions for future research
Beatty, Sharon E.
;
Reynolds, Kristy E.
;
Noble, Stephanie M.
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 296-315
Persistent link: https://www.econbiz.de/10009578290
Saved in:
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