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~isPartOf:"Journal of service research : JSR"
~person:"Al-Amin, Mona"
~person:"Gustafsson, Anders"
~subject:"Customer satisfaction"
~subject:"Hotellerie"
~subject:"Satisfaction"
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Customer satisfaction
Hotellerie
Satisfaction
Kundenzufriedenheit
2
Beziehungsmarketing
1
Cash Flow
1
Cash flow
1
Consumer behaviour
1
Customer value
1
Dienstleistungsqualität
1
Gesundheitsversorgung
1
Health care
1
Hospital
1
Konsumentenverhalten
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Krankenhaus
1
Kundenwert
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Portfolio selection
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Portfolio-Management
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Relationship marketing
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Service quality
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cash flow variability
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customer lifetime value
1
customer perceptions of services
1
customer portfolio management
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customer satisfaction
1
employee ownership
1
hospital ratings
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loyalty programs
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organizational and market factors
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relationship marketing
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Al-Amin, Mona
Gustafsson, Anders
McColl-Kennedy, Janet R.
4
Mittal, Vikas
4
Aksoy, Lerzan
3
Auh, Seigyoung
3
Beatty, Sharon E.
3
Keiningham, Timothy
3
Larivière, Bart
3
Collier, Joel E.
2
Danaher, Peter J.
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
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2
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2
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2
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2
Patterson, Paul G.
2
Schneider, Benjamin
2
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2
Sharma, Piyush
2
Sivakumar, K.
2
Sweeney, Jillian C.
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Van Vaerenbergh, Yves
2
Vermeir, Iris
2
Wieseke, Jan
2
Zou, Shaoming
2
Alavi, Sascha
1
Albrecht, Arne Keno
1
Anderson, Shannon
1
Andreassen, Tor W.
1
Babakus, Emin
1
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1
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Journal of service research : JSR
Journal of business research : JBR
4
Journal of retailing
2
International journal of quality and service sciences
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Marketing intelligence & planning
1
The journal of services marketing
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Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
2
Beyond the service process : the effects of organizational and market factors on customer perceptions of health care services
Makarem, Suzanne C.
;
Al-Amin, Mona
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 399-414
Persistent link: https://www.econbiz.de/10010432165
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