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~isPartOf:"Journal of service research : JSR"
~person:"Barnes, Donald C."
~person:"Gruber, Thorsten"
~person:"Tam, Jackie L. M."
~subject:"Customer satisfaction"
~subject:"Emotion"
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Customer satisfaction
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Cross-cultural management
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Barnes, Donald C.
Gruber, Thorsten
Tam, Jackie L. M.
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Journal of service research : JSR
The journal of services marketing
4
European journal of marketing
1
International journal of services, economics and management
1
Journal of business research : JBR
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
Services marketing quarterly
1
The TQM journal : the international review of organizational improvement
1
The journal of personal selling & sales management : JPSSM
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Tailoring to customers' needs : understanding how to promote an adaptive service experience with frontline employees
Wilder, Kelly M.
;
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 446-459
Persistent link: https://www.econbiz.de/10010432160
Saved in:
2
Demystifying intercultural service encounters : toward a comprehensive conceptual framework
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service research : JSR
12
(
2009/10
)
2
,
pp. 227-242
Persistent link: https://www.econbiz.de/10003901062
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