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~isPartOf:"Journal of service research : JSR"
~person:"Doorn, Jenny van"
~person:"Tam, Jackie L. M."
~subject:"Customer satisfaction"
~subject:"Customer service"
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Doorn, Jenny van
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Journal of service research : JSR
Journal of service management
1
Journal of the Academy of Marketing Science
1
Services marketing quarterly
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The journal of services marketing
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Domo arigato Mr. Roboto : emergence of automated social presence in organizational frontlines and customers’ service experiences
Doorn, Jenny van
;
Mende, Martin
;
Noble, Stephanie M.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10011647482
Saved in:
2
Demystifying intercultural service encounters : toward a comprehensive conceptual framework
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service research : JSR
12
(
2009/10
)
2
,
pp. 227-242
Persistent link: https://www.econbiz.de/10003901062
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