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~isPartOf:"Journal of service research : JSR"
~person:"Gong, Taeshik"
~subject:"Arbeitsverhalten"
~subject:"Customer satisfaction"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzbeitrag"
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Arbeitsverhalten
Customer satisfaction
Service quality
Beziehungsmarketing
2
Consumer behaviour
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Relationship marketing
2
Work behaviour
2
Arbeitskräfte
1
Arbeitszufriedenheit
1
Dienstleistungssektor
1
Employee retention
1
Gerechtigkeit
1
Job satisfaction
1
Justice
1
Mitarbeiterbindung
1
Organizational behaviour
1
Service industry
1
Verhalten in Organisationen
1
Workforce
1
customer citizenship behaviors
1
customer identification
1
dysfunctional customer behavior
1
employee loyalty
1
employee satisfaction
1
intervention
1
organizational citizenship behaviors
1
service climate
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Aufsatz in Zeitschrift
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Gong, Taeshik
McColl-Kennedy, Janet R.
3
Patterson, Paul G.
3
Schumann, Jan Hendrik
3
Auh, Seigyoung
2
Danaher, Tracey S.
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Haws, Kelly L.
2
Seiders, Kathleen
2
Sivakumar, K.
2
Uhrich, Fabian
2
Wangenheim, Florian von
2
Wieseke, Jan
2
Zou, Shaoming
2
Aksoy, Lerzan
1
Alavi, Sascha
1
Albrecht, Arne Keno
1
Andreassen, Tor W.
1
Babakus, Emin
1
Baker, Julie
1
Barrutia, José M.
1
Bartl, Christopher
1
Bearden, William O.
1
Beatty, Sharon E.
1
Bell, Simon J.
1
Benoit, Sabine
1
Berry, Leonard L.
1
Beuningen, Jacqueline van
1
Black, William C.
1
Bloemer, Josée M. M.
1
Bock, Dora E.
1
Boegershausen, Johannes
1
Bolton, Ruth N.
1
Bourdeau, Brian L.
1
Brady, Michael K.
1
Brocato, E. Deanne
1
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Journal of service research : JSR
Journal of retailing and consumer services
2
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of service theory and practice
1
Marketing intelligence & planning
1
Psychology & marketing
1
Services marketing quarterly
1
The service industries journal
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ECONIS (ZBW)
2
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Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Saved in:
2
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
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