//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service research : JSR"
~person:"Gustafsson, Anders"
~person:"Van Vaerenbergh, Yves"
~subject:"Customer satisfaction"
~subject:"Hotellerie"
~subject:"Satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Hotellerie
Satisfaction
Kundenzufriedenheit
3
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Consumer behaviour
2
Konsumentenverhalten
2
Relationship marketing
2
Cash Flow
1
Cash flow
1
Customer service
1
Customer value
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Kundenservice
1
Kundenwert
1
Meta-Analyse
1
Meta-analysis
1
Mobile communications
1
Mobilkommunikation
1
Portfolio selection
1
Portfolio-Management
1
Service industry
1
Service quality
1
Viral marketing
1
Virales Marketing
1
attributions
1
cash flow variability
1
controllability
1
customer lifetime value
1
customer portfolio management
1
customer satisfaction
1
loyalty programs
1
meta-analysis
1
relationship marketing
1
satisfaction
1
segmentation
1
service failure
1
service management
1
service recovery
1
more ...
less ...
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Gustafsson, Anders
Van Vaerenbergh, Yves
McColl-Kennedy, Janet R.
4
Mittal, Vikas
4
Aksoy, Lerzan
3
Auh, Seigyoung
3
Beatty, Sharon E.
3
Keiningham, Timothy
3
Larivière, Bart
3
Collier, Joel E.
2
Danaher, Peter J.
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gelbrich, Katja
2
Gong, Taeshik
2
Groening, Christopher
2
Haws, Kelly L.
2
Kwortnik, Robert J.
2
Orsingher, Chiara
2
Parasuraman, A.
2
Patterson, Paul G.
2
Schneider, Benjamin
2
Seiders, Kathleen
2
Sharma, Piyush
2
Sivakumar, K.
2
Sweeney, Jillian C.
2
Vermeir, Iris
2
Wieseke, Jan
2
Zou, Shaoming
2
Al-Amin, Mona
1
Alavi, Sascha
1
Albrecht, Arne Keno
1
Anderson, Shannon
1
Andreassen, Tor W.
1
Babakus, Emin
1
Bacon, Donald R.
1
Barnes, Donald C.
1
Barrutia, José M.
1
Bartl, Christopher
1
more ...
less ...
Published in...
All
Journal of service research : JSR
Journal of business research : JBR
7
Journal of retailing
3
Managing service quality : MSQ ; an international journal
2
International journal of electronic commerce : IJEC
1
International journal of quality and service sciences
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research
1
Journal of service theory and practice
1
Journal of the Academy of Marketing Science
1
Marketing intelligence & planning
1
Marketing letters : a journal of research in marketing
1
Service business
1
Technology mediated service encounters
1
The journal of services marketing
1
Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
1
more ...
less ...
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
2
A meta-analysis of relationships linking service failure attributions to customer outcomes
Van Vaerenbergh, Yves
;
Orsingher, Chiara
;
Vermeir, Iris
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 381-398
Persistent link: https://www.econbiz.de/10010432171
Saved in:
3
The impact of process recovery communication on customer satisfaction, repurchase intentions, and word-of-mouth intentions
Van Vaerenbergh, Yves
;
Larivière, Bart
;
Vermeir, Iris
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 262-279
Persistent link: https://www.econbiz.de/10009578293
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->