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~isPartOf:"Journal of service research : JSR"
~person:"Lemon, Katherine N."
~subject:"Konsumentenverhalten"
~subject:"Kundenwert"
~subject:"Salespeople"
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Konsumentenverhalten
Kundenwert
Salespeople
Beziehungsmarketing
3
Relationship marketing
3
Consumer behaviour
2
Customer integration
2
Kundenintegration
2
Airline
1
B-to-B-Marketing
1
Big Data
1
Big data
1
Business-to-business marketing
1
Core competency
1
Customer service
1
Data Mining
1
Data mining
1
Dienstleistungsmarketing
1
Europa
1
Europe
1
Fluggesellschaft
1
Kernkompetenz
1
Knowledge management
1
Kundenbindungsprogramm
1
Kundenservice
1
Lieferantenmanagement
1
Loyalty program
1
Services marketing
1
Social Web
1
Social web
1
Supplier relationship management
1
Viral marketing
1
Virales Marketing
1
Wissensmanagement
1
big data
1
business-to-business
1
cocreation
1
customer analytics
1
customer support
1
knowledge management
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participation
1
peer-to-peer problem-solving communities
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Lemon, Katherine N.
Verhoef, Peter C.
3
Aksoy, Lerzan
2
Auh, Seigyoung
2
Dong, Beibei
2
Doorn, Jenny van
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Haws, Kelly L.
2
Mittal, Vikas
2
Parasuraman, A.
2
Rafaeli, Anat
2
Reinartz, Werner J.
2
Ruyter, Ko de
2
Seiders, Kathleen
2
Sesé, F. Javier
2
Sivakumar, K.
2
Sweeney, Jillian C.
2
Walsh, Gianfranco
2
Wangenheim, Florian von
2
Wieseke, Jan
2
Wiesel, Thorsten
2
Zou, Shaoming
2
Agnihotri, Raj
1
Alavi, Sascha
1
Albrecht, Arne Keno
1
Alexander, Matthew
1
Altman, Daniel
1
Andreassen, Tor W.
1
Andzulis, James "Mick"
1
Antia, Kersi D.
1
Arnold, Todd
1
Arnold, Todd J.
1
Babakus, Emin
1
Barnes, Donald C.
1
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1
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Journal of service research : JSR
Journal of service research
3
Report / Marketing Science Institute
3
Journal of retailing
2
MSI reports : working paper series
2
European management journal
1
Journal of business research : JBR
1
Journal of marketing
1
Journal of marketing research : JMR
1
Journal of marketing theory and practice
1
Journal of retailing and consumer services
1
Report / Marketing Science Institute / Marketing Science Institute
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ECONIS (ZBW)
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How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.
;
Fombelle, Paul W.
;
Ray, Kristal R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
Saved in:
2
Customer engagement behavior: theoretical foundations and research directions
Doorn, Jenny van
;
Lemon, Katherine N.
;
Mittal, Vikas
; …
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 253-266
Persistent link: https://www.econbiz.de/10008652135
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