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~isPartOf:"Journal of service research : JSR"
~person:"McColl-Kennedy, Janet R."
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Dienstleistungsqualität"
~subject:"Interkulturelles Management"
~subject:"Konsumentenverhalten"
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Dienstleistungsqualität
Interkulturelles Management
Konsumentenverhalten
Service quality
5
Customer satisfaction
4
Kundenzufriedenheit
4
Consumer behaviour
3
Beschwerdemanagement
2
Complaint management
2
Customer service
2
Emotion
2
Kundenservice
2
anger
2
health care
2
service quality
2
Betriebliche Wertschöpfung
1
Beziehungsmarketing
1
Bubbles
1
Call centre
1
Callcenter
1
Cross-cultural management
1
Cultural identity
1
Customer value
1
IT success
1
IT-enabled service
1
Information technology
1
Informationstechnik
1
Kulturelle Identität
1
Kundenwert
1
Lebensqualität
1
Quality of life
1
Relationship marketing
1
Satisfaction
1
Spekulationsblase
1
Spillover effect
1
Spillover-Effekt
1
Value creation
1
Zufriedenheit
1
activities
1
attribute evaluability
1
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English
5
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McColl-Kennedy, Janet R.
Sharma, Piyush
Staiger, Douglas
Eisingerich, Andreas B
4
Auh, Seigyoung
3
Cho, Yun Kyung
3
Doorn, Jenny van
3
Schumann, Jan Hendrik
3
Wangenheim, Florian von
3
Beatty, Sharon E.
2
Bell, Simon J.
2
Benoit, Sabine
2
Brady, Michael K.
2
Collier, Joel E.
2
Dagger, Tracey S.
2
Danaher, Peter J.
2
Danaher, Tracey S.
2
Dong, Beibei
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gelbrich, Katja
2
Gong, Taeshik
2
Gremler, Dwayne D.
2
Haws, Kelly L.
2
Larivière, Bart
2
Luo, Xueming
2
Mende, Martin
2
Menor, Larry J.
2
Orsingher, Chiara
2
Parasuraman, A.
2
Patterson, Paul G.
2
Schaefers, Tobias
2
Seiders, Kathleen
2
Sivakumar, K.
2
Sweeney, Jillian C.
2
Tsarenko, Yelena
2
Uhrich, Fabian
2
Wieseke, Jan
2
Wittkowski, Kristina
2
Zou, Shaoming
2
Aksoy, Lerzan
1
Al-Amin, Mona
1
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Journal of service research : JSR
The journal of services marketing
13
NBER Working Paper
7
Journal of business research : JBR
6
Journal of service management
6
Working paper / National Bureau of Economic Research, Inc.
6
NBER working paper series
3
The journal of economic perspectives : EP ; a journal of the American Economic Association
3
Journal of retailing
2
Journal of retailing and consumer services
2
Journal of service research
2
A Research Agenda for Service Marketing
1
Annual review of economics
1
Branding and sustainable competitive advantage : building virtual presence
1
Brookings papers on education policy
1
Brookings-Wharton papers on urban affairs
1
California management review
1
Economics of education review
1
European journal of marketing : EJM
1
Frontiers in health policy research
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of consumer studies
1
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
Journal of marketing management : MM
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
The American economic review
1
The changing hospital industry : comparing not-for-profit and for-profit institutions
1
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ECONIS (ZBW)
5
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1
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5
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5
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date (oldest first)
1
Geysers or bubbling hot springs? : a cross-cultural examination of customer rage from Eastern and Western perspectives
Patterson, Paul G.
;
Brady, Michael K.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 243-259
Persistent link: https://www.econbiz.de/10011665370
Saved in:
2
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
3
Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
Saved in:
4
Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
Saved in:
5
Exploring the zone of tolerance for internal customers in IT-enabled call centers
Hsieh, J. J. Po-an
;
Sharma, Piyush
;
Rai, Arun
; …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 277-294
Persistent link: https://www.econbiz.de/10009782145
Saved in:
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