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~isPartOf:"Journal of service research : JSR"
~person:"McColl-Kennedy, Janet R."
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzbeitrag"
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Consumer behaviour
Customer satisfaction
Service quality
Dienstleistungsqualität
3
Konsumentenverhalten
3
Beschwerdemanagement
2
Complaint management
2
Emotion
2
Kundenzufriedenheit
2
anger
2
Betriebliche Wertschöpfung
1
Beziehungsmarketing
1
Bubbles
1
Cross-cultural management
1
Cultural identity
1
Customer value
1
Interkulturelles Management
1
Kulturelle Identität
1
Kundenwert
1
Lebensqualität
1
Quality of life
1
Relationship marketing
1
Satisfaction
1
Spekulationsblase
1
Value creation
1
Zufriedenheit
1
activities
1
cross-cultural
1
culture
1
customer effort
1
customer effort in value cocreation activities
1
customer experience
1
customer rage
1
emotions
1
health care
1
hierarchy
1
negative affect
1
quality of life
1
rage
1
resource integration,participation
1
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Aufsatz in Zeitschrift
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McColl-Kennedy, Janet R.
Ruyter, Ko de
4
Schumann, Jan Hendrik
4
Wangenheim, Florian von
4
Patterson, Paul G.
3
Wetzels, Martin
3
Wirtz, Jochen
3
Aksoy, Lerzan
2
Auh, Seigyoung
2
Bolton, Lisa E.
2
Buoye, Alexander
2
Collier, Joel E.
2
Danaher, Tracey S.
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Gruen, Thomas W.
2
Guo, Lin
2
Haws, Kelly L.
2
Keiningham, Timothy
2
Lemon, Katherine N.
2
Lobschat, Lara
2
Mattila, Anna S.
2
Mittal, Vikas
2
Orsingher, Chiara
2
Pallas, Florian
2
Seiders, Kathleen
2
Sivakumar, K.
2
Tang, Chuanyi
2
Tsarenko, Yelena
2
Uhrich, Fabian
2
Walsh, Gianfranco
2
Wieseke, Jan
2
Zou, Shaoming
2
Ackermann, Sebastian
1
Akşin, O. Zeynep
1
Alavi, Sascha
1
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Journal of service research : JSR
Journal of business research : JBR
3
Journal of service research
3
Journal of retailing
2
Psychology & marketing
2
Australasian marketing journal
1
Business horizons
1
European journal of marketing : EJM
1
International journal of consumer studies
1
Journal of service management
1
Journal of the Academy of Marketing Science
1
The journal of services marketing
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ECONIS (ZBW)
3
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Geysers or bubbling hot springs? : a cross-cultural examination of customer rage from Eastern and Western perspectives
Patterson, Paul G.
;
Brady, Michael K.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 243-259
Persistent link: https://www.econbiz.de/10011665370
Saved in:
2
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
3
Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
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