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~isPartOf:"Journal of service research : JSR"
~person:"Wieseke, Jan"
~subject:"Konsumentenverhalten"
~subject:"Kundenwert"
~subject:"Salespeople"
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Konsumentenverhalten
Kundenwert
Salespeople
Beziehungsmarketing
3
Relationship marketing
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Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
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Kundenzufriedenheit
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ability to evaluate
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adaptive selling
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customer cognitive capacity
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customer satisfaction
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information processing
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motivation to evaluate
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multilevel modeling
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personal selling
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Wieseke, Jan
Verhoef, Peter C.
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Eisingerich, Andreas B
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Journal of service research : JSR
Journal of the Academy of Marketing Science
4
Journal of marketing
3
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of personal selling & sales management
1
Journal of retailing
1
Schmalenbach business review : sbr
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The journal of personal selling & sales management : JPSSM
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ECONIS (ZBW)
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When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes
;
Alavi, Sascha
;
Schmitz, Christian
; …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
Saved in:
2
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
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