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~isPartOf:"Journal of service theory and practice"
~isPartOf:"The journal of services marketing"
~subject:"Franchising"
~subject:"Service quality"
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Franchising
Service quality
Gastronomie
12
Restaurant industry
12
Consumer behaviour
8
Konsumentenverhalten
8
Dienstleistungsqualität
4
Customer satisfaction
3
Dienstleistungsmanagement
3
Kundenzufriedenheit
3
Service management
3
USA
3
United States
3
Beschwerdemanagement
2
Complaint management
2
Leistungsmotivation
2
South Korea
2
Südkorea
2
Work engagement
2
Work motivation
2
Arbeitsleistung
1
Arbeitsmobilität
1
Arbeitszufriedenheit
1
Austauschtheorie
1
Behavior-based control system
1
Beziehungsmarketing
1
Business ethics
1
COVID-19
1
Career development
1
Career regret
1
Consumer
1
Consumer tipping
1
Coronavirus
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Cross-cultural competence
1
Customers's susceptibility to emotional contagion
1
Dienstleistung
1
Emotion
1
Employability
1
Employee retention
1
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4
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Ha, Jooyeon
1
Hur, Won-Moo
1
Hwang, Hansol
1
Jang, Soocheong
1
Kim, Namin
1
Koku, Paul Sergius
1
Lee, Moonkyu
1
Savas, Selen
1
Shin, Yuhyung
1
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Journal of service theory and practice
The journal of services marketing
International journal of hospitality management
122
International journal of contemporary hospitality management
34
Journal of hospitality marketing & management
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
23
Journal of retailing and consumer services
12
The Cornell hospitality quarterly
11
Cornell hospitality quarterly : CQ
8
Journal of hospitality and tourism insights
8
Journal of travel and tourism marketing
8
Journal of business research : JBR
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Quality management journal : QMJ
6
Service business
6
Services marketing quarterly
6
The service industries journal
5
Tourism economics : the business and finance of tourism and recreation
5
Tourism management : research, policies, practice
5
Asia Pacific journal of marketing and logistics
4
Cogent business & management
4
Journal of Tourism, Heritage & Services Marketing : JTHSM
4
Managing service quality : MSQ ; an international journal
4
Marketing intelligence & planning
4
The TQM journal : the international review of organizational improvement
4
Applied economics letters
3
International journal of quality & reliability management
3
International journal of services and operations management
3
International journal of services, economics and management
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of economic behavior & organization : JEBO
3
Journal of revenue and pricing management
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
The Cornell School of hotel administration handbook of applied hospitality strategy
3
Total quality management & business excellence
3
Tourism management perspectives : TMP
3
American economic journal : a journal of the American Economic Association
2
Benchmarking : an international journal ; BIJ
2
Business and Economic Research : BER
2
Discussion paper / Tinbergen Institute
2
Enlightening tourism : ET ; a pathmaking journal
2
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1
How and when does job crafting contribute to franchised restaurant managers' service performance? : the moderation of headquarter control systems
Hur, Won-Moo
;
Shin, Yuhyung
;
Hwang, Hansol
- In:
Journal of service theory and practice
32
(
2022
)
3
,
pp. 378-399
Persistent link: https://www.econbiz.de/10013273024
Saved in:
2
Restaurant tipping and customers' susceptibility to emotional contagion
Koku, Paul Sergius
;
Savas, Selen
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 762-772
Persistent link: https://www.econbiz.de/10011590922
Saved in:
3
Other customers in a service encounter : examining the effect in a restaurant setting
Kim, Namin
;
Lee, Moonkyu
- In:
The journal of services marketing
26
(
2012
)
1
,
pp. 27-40
Persistent link: https://www.econbiz.de/10009519756
Saved in:
4
The effects of dining atmospherics on behavioral intentions through quality perception
Ha, Jooyeon
;
Jang, Soocheong
- In:
The journal of services marketing
26
(
2012
)
3
,
pp. 204-215
Persistent link: https://www.econbiz.de/10009568243
Saved in:
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