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~isPartOf:"Journal of service theory and practice"
~subject:"Conceptual study"
~subject:"Consumer behaviour"
~type:"article"
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Search: subject_exact:"Consumer Behaviour"
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Conceptual study
Consumer behaviour
Konsumentenverhalten
31
Beziehungsmarketing
18
Relationship marketing
18
Customer satisfaction
15
Kundenzufriedenheit
15
Dienstleistungsqualität
14
Service quality
14
Customer service
7
Kundenservice
7
Beschwerdemanagement
4
Complaint management
4
Customer experience
4
Customer integration
4
Dienstleistungssektor
4
Kundenintegration
4
Service industry
4
Services
4
Customer participation
3
Dienstleistung
3
Einzelhandel
3
Perception
3
Retail trade
3
Robot
3
Roboter
3
Service failure
3
Social Web
3
Social web
3
Wahrnehmung
3
Arbeitsverhalten
2
Coronavirus
2
Customer engagement
2
Emotion
2
Innovation adoption
2
Innovationsakzeptanz
2
Stress
2
Work behaviour
2
Acceptance
1
Access economy
1
Accessibility-diagnosticity framework
1
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3
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31
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31
Conference paper
4
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4
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English
31
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Alexander, Matthew
1
Anderson, Rolph E.
1
Azer, Jaylan
1
Beatty, Sharon E.
1
Braatz, Daniel
1
Bria, Mara
1
Casidy, Riza
1
Chatha, Kamran Ali
1
Chohan, Raeesah
1
Chou, Cindy Yunhsin
1
Cohen, Alex H.
1
Costers, Annelies
1
Cui, Jinsheng
1
Curşeu, Petru Lucian
1
Deng, Yujia
1
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1
Dodds, Sarah
1
Dolan, Rebecca
1
Ferreira, Caitlin
1
Flacandji, Michaël
1
Foster, Tim
1
Fresneda, Jorge E.
1
Gheorghe, Andreea
1
Gillson, Stephanie T.
1
Gong, Taeshik
1
Gouda, Sirish Kumar
1
Guo, Zhaoyang
1
Gupta, Agam
1
Henseler, Jörg
1
Ho, Ting Hin
1
Hsu, Maxwell K.
1
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1
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1
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1
Jajja, Muhammad Shakeel Sadiq
1
Jang, Jichul
1
Kemper, Joya
1
Kemppainen, Tiina
1
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1
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Journal of service theory and practice
Journal of business research : JBR
1,969
Journal of retailing and consumer services
1,927
International journal of consumer studies
752
International journal of hospitality management
723
Psychology & marketing
649
Journal of consumer research : JCR ; an interdisciplinary bimonthly
581
Asia Pacific journal of marketing and logistics
390
The journal of product & brand management
388
European journal of marketing : EJM
348
Journal of marketing research : JMR
342
The journal of brand management : an international journal
342
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
339
Management science : journal of the Institute for Operations Research and the Management Sciences
328
Journal of international consumer marketing
318
Journal of travel and tourism marketing
316
Journal of marketing management : MM
301
Journal of retailing
301
Cogent business & management
297
Journal of marketing communications
294
Tourism management : research, policies, practice
292
Marketing letters : a journal of research in marketing
291
Journal of marketing
290
International journal of retail & distribution management
288
The international review of retail, distribution and consumer research
288
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
287
The journal of consumer marketing
282
Journal of fashion marketing and management
281
Journal of consumer behaviour : an international research review
273
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
273
Journal of the Academy of Marketing Science
266
Technological forecasting & social change : an international journal
262
International journal of contemporary hospitality management
261
Journal of business ethics : JOBE
259
The journal of services marketing
257
Journal of economic psychology : research in economic psychology and behavioral economics
252
Journal of hospitality marketing & management
245
Food policy : economics planning and politics of food and agriculture
239
Marketing intelligence & planning
238
Young consumers : insight and ideas for responsible marketers
238
Journal of food products marketing
230
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ECONIS (ZBW)
31
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1
Serving customers through chatbots : positive and negative effects on customer experience
Ranieri, Angelo
;
Di Bernardo, Irene
;
Mele, Cristina
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 191-215
Persistent link: https://www.econbiz.de/10014526066
Saved in:
2
GraphEx : visualizing and managing customer experience in its multidimensionality
Sahhar, Yasin
;
Loohuis, Raymond
;
Henseler, Jörg
- In:
Journal of service theory and practice
33
(
2023
)
7
,
pp. 94-115
Persistent link: https://www.econbiz.de/10014448187
Saved in:
3
The writing is on the wall : predicting customers' evaluation of customer-firm interactions using computerized text analysis
Ferreira, Caitlin
;
Robertson, Jeandri
;
Chohan, Raeesah
; …
- In:
Journal of service theory and practice
33
(
2023
)
2
,
pp. 309-327
Persistent link: https://www.econbiz.de/10014302313
Saved in:
4
The role of privacy-related factors in consumer perceptions of smart advertising
Shieh, Chih-Hui
;
Ling, I-Ling
;
Liu, Yi-Fen
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 216-241
Persistent link: https://www.econbiz.de/10014526067
Saved in:
5
Retail robots as sales assistants : how speciesism moderates the effect of robot intelligence on customer perceptions and behaviour
Popkowski Leszczyc, Peter T. L.
;
Pontes, Nicolas
; …
- In:
Journal of service theory and practice
34
(
2024
)
1
,
pp. 127-154
Persistent link: https://www.econbiz.de/10014526017
Saved in:
6
Factors influencing consumer forgiveness : a systematic literature review and directions for future research
Kim, Yungchul
;
Ho, Ting Hin
;
Tan, Lay Peng
;
Casidy, Riza
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 601-628
Persistent link: https://www.econbiz.de/10014339764
Saved in:
7
Antecedents and consequences of effective customer participation : the role of customer education and service modularity
Shah, Syed Aamir Ali
;
Jajja, Muhammad Shakeel Sadiq
; …
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 697-720
Persistent link: https://www.econbiz.de/10014339773
Saved in:
8
Framing your concerns right: an analysis of air passengers' complaints during two time periods
Sharma, Divya
;
Vimalkumar, M.
;
Gouda, Sirish Kumar
; …
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 721-747
Persistent link: https://www.econbiz.de/10014447494
Saved in:
9
FLEs' concerns with misbehaving customers in the time of COVID and beyond
Gillson, Stephanie T.
;
Beatty, Sharon E.
;
Northington, …
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 771-796
Persistent link: https://www.econbiz.de/10014448092
Saved in:
10
Work more, pay more? : the impact of customer participation on customer pay-what-you-want payments
Van Vaerenbergh, Yves
;
Costers, Annelies
;
Van den …
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 820-841
Persistent link: https://www.econbiz.de/10014448122
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