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~isPartOf:"Journal of service theory and practice"
~subject:"Emotion"
~subject:"Online retailing"
~subject:"Online-Handel"
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Search: subject_exact:"Kundendienst"
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Emotion
Online retailing
Online-Handel
Customer service
16
Kundenservice
16
Dienstleistungsqualität
14
Service quality
14
Customer satisfaction
11
Kundenzufriedenheit
11
Beziehungsmarketing
10
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10
Beschwerdemanagement
7
Complaint management
7
Consumer behaviour
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Konsumentenverhalten
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Service failure
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Dienstleistung
3
Robot
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Roboter
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Service recovery
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Services
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Chatbots
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Compensation
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Customer experience
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Adil, Mohd
1
Bharti, Kumkum
1
Chawla, Vaibhav
1
Jebarajakirthy, Charles
1
Ma, Chunhao
1
Maseeh, Haroon Iqbal
1
Sadiq, Mohd
1
Sangroya, Deepak
1
Saxena, Shilpi
1
Shi, Yunxia
1
Tian, Feng
1
Tähtinen, Jaana
1
Wang, Lijie
1
Xie, Fang
1
Ye, Jing
1
Zhang, Rumeng
1
Zhang, Wenjian
1
Zhang, Xufan
1
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1
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Journal of service theory and practice
Journal of retailing and consumer services
18
International journal of hospitality management
16
Journal of business research : JBR
10
The journal of services marketing
10
International journal of contemporary hospitality management
7
Psychology & marketing
7
Academy of Management journal : AMJ
5
Journal of service research
5
Journal of service theory and practice : JSTP
5
SpringerLink / Bücher
5
Journal of service management
4
Journal of service research : JSR
4
International journal of business information systems : IJBIS
3
International journal of physical distribution & logistics management : IJPD & LM
3
International journal of quality and service sciences
3
Journal of electronic commerce research : JECR
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of retailing
3
Personnel psychology : a journal of applied research
3
SOM research reports
3
The service industries journal
3
Business horizons
2
Cogent business & management
2
Edition Wissenschaft - Apprimus
2
European journal of operational research : EJOR
2
Harvard-Business-Manager : das Wissen der Besten
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Information systems research : ISR
2
Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
2
Interaktionen im Dienstleistungsbereich
2
International journal of consumer studies
2
International journal of electronic commerce : IJEC
2
International journal of electronic customer relationship management : IJECRM
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of services technology and management : IJSTM
2
Journal for global business advancement : JGBA
2
Journal of consumer marketing
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
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ECONIS (ZBW)
4
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1
Robot service failure : the double-edged sword effect of emotional labor in service recovery
Shi, Yunxia
;
Zhang, Rumeng
;
Ma, Chunhao
;
Wang, Lijie
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10014301943
Saved in:
2
Understanding the role of customer incivility and supervisor monitoring in the relationship between customer orientation and frontline employees' emotional exhaustion
Xie, Fang
;
Zhang, Xufan
;
Ye, Jing
;
Zhou, Lulu
;
Zhang, …
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 797-819
Persistent link: https://www.econbiz.de/10014448096
Saved in:
3
Online service failure : antecedents, moderators and consequences
Adil, Mohd
;
Sadiq, Mohd
;
Jebarajakirthy, Charles
; …
- In:
Journal of service theory and practice
32
(
2022
)
6
,
pp. 797-842
Persistent link: https://www.econbiz.de/10013440334
Saved in:
4
Dimensions of e-return service quality : conceptual refinement and directions for measurement
Saxena, Shilpi
;
Chawla, Vaibhav
;
Tähtinen, Jaana
- In:
Journal of service theory and practice
32
(
2022
)
5
,
pp. 640-672
Persistent link: https://www.econbiz.de/10013349364
Saved in:
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