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~isPartOf:"Journal of service theory and practice : JSTP"
~language:"eng"
~subject:"Interkulturelles Management"
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Interkulturelles Management
Dienstleistungsqualität
42
Service quality
42
Customer satisfaction
25
Kundenzufriedenheit
25
Consumer behaviour
17
Konsumentenverhalten
17
Beziehungsmarketing
16
Relationship marketing
16
Dienstleistungssektor
10
Service industry
10
Customer service
9
Kundenservice
9
Beschwerdemanagement
8
Complaint management
8
Emotion
6
Service recovery
5
Services
5
Arbeitszufriedenheit
4
Customer integration
4
Customer value
4
Dienstleistung
4
Dienstleistungsmanagement
4
Job satisfaction
4
Kundenintegration
4
Kundenwert
4
Service management
4
Arbeitsverhalten
3
Betriebliche Wertschöpfung
3
Customer experience
3
Performance
3
Quality management
3
Qualitätsmanagement
3
Satisfaction
3
Service failure
3
Service orientation
3
Value creation
3
Work behaviour
3
Critical incident technique
2
Cross-cultural management
2
Customer defection
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English
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Gaur, Sanjaya Singh
1
Herjanto, Halimin
1
Kingshott, Russel P. J.
1
Lorenz, Melanie P.
1
Morrell, Daniel L.
1
Ramsey, Jase R.
1
Sharma, Piyush
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Tariq, Ayesha
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Journal of service theory and practice : JSTP
International journal of hospitality management
5
The journal of services marketing
5
International journal of contemporary hospitality management
2
Journal of international marketing
2
Journal of service research : JSR
2
Tourism management : research, policies, practice
2
A Research Agenda for Service Marketing
1
Asia Pacific journal of marketing and logistics
1
Employee relations
1
International journal of business and globalisation : IJBG
1
Journal of global marketing
1
Journal of health organization and management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality and tourism insights
1
Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
1
Journal of service management
1
Operations management research : OMR ; advancing practice through theory
1
Service business
1
Tourism and hospitality research : the surrey quarterly review
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Tourism review
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ECONIS (ZBW)
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Service excellence in the light of cultural diversity : the impact of metacognitive cultural intelligence
Lorenz, Melanie P.
;
Ramsey, Jase R.
;
Tariq, Ayesha
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 475-495
Persistent link: https://www.econbiz.de/10011627193
Saved in:
2
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
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