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~isPartOf:"Journal of service theory and practice : JSTP"
~person:"Aagja, Jayesh"
~person:"Chang, Chia-Jung"
~subject:"Customer satisfaction"
~subject:"United Kingdom"
~type:"article"
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Journal of service theory and practice : JSTP
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Customer experience : a review and research agenda
Jain, Rajnish
;
Aagja, Jayesh
;
Bagdare, Shilpa
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 642-662
Persistent link: https://www.econbiz.de/10011707287
Saved in:
2
Guilt no longer a sin : the effect of guilt in the service recovery paradox
Cheng, Yin-Hui
;
Chang, Chia-Jung
;
Chuang, Shih-Chieh
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 836-853
Persistent link: https://www.econbiz.de/10011392444
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