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~isPartOf:"Journal of service theory and practice : JSTP"
~person:"Cham Tat Huei"
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Interkulturelles Management"
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Interkulturelles Management
Acculturation
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Assimilation
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Cross-cultural management
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Customer satisfaction
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Customer service
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Dienstleistungsberufe
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Dienstleistungsqualität
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Dienstleistungssektor
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Employee retention
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Frontline employees
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Integration
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Intercultural service encounters
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Kundenservice
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Kundenzufriedenheit
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Marginalization
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Mitarbeiterbindung
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Separation
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Service industry
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Service quality
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Service workers
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Social integration
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Soziale Integration
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Cham Tat Huei
Sharma, Piyush
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Journal of service theory and practice : JSTP
The journal of services marketing
4
A Research Agenda for Service Marketing
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of service management
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Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
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