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~isPartOf:"Journal of service theory and practice : JSTP"
~person:"Gong, Taeshik"
~person:"Hanks, Lydia"
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Interkulturelles Management"
~subject:"Konsumentenverhalten"
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Interkulturelles Management
Konsumentenverhalten
Acculturation
1
Assimilation
1
Cross-cultural management
1
Customer satisfaction
1
Customer service
1
Dienstleistungsberufe
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Employee retention
1
Frontline employees
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Integration
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Intercultural service encounters
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Kundenservice
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Kundenzufriedenheit
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Marginalization
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Mitarbeiterbindung
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Separation
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Service industry
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Service quality
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Service workers
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Gong, Taeshik
Hanks, Lydia
Sharma, Piyush
Staiger, Douglas
Plewa, Carolin
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Crisafulli, Benedetta
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Følstad, Asbjørn
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Journal of service theory and practice : JSTP
The journal of services marketing
7
International journal of hospitality management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of retailing and consumer services
3
European journal of marketing : EJM
2
Journal of service research : JSR
2
A Research Agenda for Service Marketing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of contemporary hospitality management
1
Journal of business research : JBR
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Journal of hospitality marketing & management
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Journal of international consumer marketing
1
Journal of service management
1
Journal of service theory and practice
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Journal of travel and tourism marketing
1
Marketing intelligence & planning
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Psychology & marketing
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Services marketing quarterly
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The Cornell hospitality quarterly
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The service industries journal
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Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
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