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~isPartOf:"Journal of service theory and practice : JSTP"
~person:"Heras-Saizarbitoria, Iñaki"
~person:"Pfeifer, Tilo"
~person:"Tarí, Juan José"
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Heras-Saizarbitoria, Iñaki
Pfeifer, Tilo
Tarí, Juan José
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Journal of service theory and practice : JSTP
Total quality management & business excellence
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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International journal of hospitality management
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ISO 9001, ISO 14001, and new management standards
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International journal of quality & reliability management
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Measuring operations performance
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Working papers / University of Kent, Kent Business School
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Action-based quality management : strategy and tools for continuous improvement
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Dienstleistung der Zukunft : Märkte, Unternehmen und Infrastrukturen im Wandel ; Ergebnisse der Tagung des BMBF vom 28. und 29. Juni 1995 in Berlin
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E-business and virtual enterprises : managing business-to-business cooperation ; IFIP TC5/WG5.3 Second IFIP Working Conference on Infrastructures for Virtual Organizations: Managing Cooperation in Virtual Organizations and Electronic Business towards Smart Organizations, December 4 - 6, 2000, Florianópolis, Brazil
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European research on management and business economics
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International journal of auditing : IJA
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International journal of contemporary hospitality management
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International journal of productivity and quality management : IJPQM
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International small business journal : researching entrepreneurship
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Journal for global business advancement : JGBA
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Journal of industrial engineering and management : JIEM
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Managing service quality : MSQ ; an international journal
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Qualitätsmanagement
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Springer eBook Collection / Business and Management
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The TQM journal : the international review of organizational improvement
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Total-Quality-Management ; 2
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Tourism economics : the business and finance of tourism and recreation
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Trends in quality management research in higher education institutions
Tarí, Juan José
;
Dick, Gavin
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 273-296
Persistent link: https://www.econbiz.de/10011528281
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