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~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Business network"
~subject:"Customer service"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistungsbranche"
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Business network
Customer service
Dienstleistungssektor
18
Service industry
18
Dienstleistungsqualität
10
Service quality
10
Customer satisfaction
5
Kundenzufriedenheit
5
Firm performance
4
Unternehmenserfolg
4
Dienstleistung
3
Innovation
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Consumer behaviour
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Aufsatz in Zeitschrift
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Al-Kilidar, Hiyam
1
Burdon, Stephen
1
Chiew, Tung Moi
1
Gaur, Sanjaya Singh
1
Herjanto, Halimin
1
Kallio, Katri
1
Kingshott, Russel P. J.
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Kleinaltenkamp, Michael
1
Lappalainen, Inka
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Mathies, Christine
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Mooney, Grant Richard
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Sharma, Piyush
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Journal of service theory and practice : JSTP
The journal of services marketing
23
Journal of business research : JBR
21
Journal of service management
12
Journal of retailing and consumer services
11
The service industries journal
11
Journal of service research
9
International journal of hospitality management
7
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of service research : JSR
6
International journal of contemporary hospitality management
4
The journal of business & industrial marketing
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of innovation management
3
International journal of production economics
3
Journal of the Academy of Marketing Science
3
Psychology & marketing
3
Asian business & management
2
Australasian marketing journal
2
Business process management journal
2
Cogent business & management
2
Decision sciences : DS
2
Eurasian geography and economics
2
European journal of marketing
2
European journal of marketing : EJM
2
European journal of operational research : EJOR
2
European review of service economics and management
2
IEEE transactions on engineering management : EM
2
International journal of integrated supply management : IJISM
2
International journal of physical distribution & logistics management : IJPD & LM
2
International journal of production research
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services and standards
2
International journal of services technology and management
2
International journal of services, economics and management
2
Journal of air transport management
2
Journal of economic geography
2
Journal of management & organization : JMO
2
Journal of service theory and practice
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ECONIS (ZBW)
4
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1
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
2
The antecedents and consequences of humour for service : a review and directions for research
Mathies, Christine
;
Chiew, Tung Moi
;
Kleinaltenkamp, Michael
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
2
,
pp. 137-162
Persistent link: https://www.econbiz.de/10011515343
Saved in:
3
Navigating service sector innovation using co-creation partnerships
Burdon, Stephen
;
Mooney, Grant Richard
;
Al-Kilidar, Hiyam
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
3
,
pp. 285-303
Persistent link: https://www.econbiz.de/10011305998
Saved in:
4
Organizational learning in an innovation network : enhancing the agency of public service organizations
Kallio, Katri
;
Lappalainen, Inka
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
2
,
pp. 140-161
Persistent link: https://www.econbiz.de/10011297510
Saved in:
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