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~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Complaint management"
~subject:"Salespeople"
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Complaint management
Salespeople
Customer service
14
Kundenservice
14
Beziehungsmarketing
10
Relationship marketing
10
Customer satisfaction
9
Dienstleistungsqualität
9
Kundenzufriedenheit
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Consumer behaviour
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Konsumentenverhalten
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Mathies, Christine
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Mothersbaugh, David L.
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Rangarajan, Deva
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Journal of service theory and practice : JSTP
Journal of business research : JBR
27
International journal of hospitality management
17
The journal of services marketing
17
Journal of retailing and consumer services
16
Journal of service research : JSR
13
The service industries journal
12
Journal of service research
11
Journal of retailing
10
Journal of service theory and practice
8
Psychology & marketing
8
International journal of contemporary hospitality management
7
Gabler Edition Wissenschaft
6
Journal of the Academy of Marketing Science
6
International journal of quality and service sciences
5
Journal of hospitality marketing & management
5
Journal of service management
5
Managing service quality : MSQ ; an international journal
5
Marketing letters : a journal of research in marketing
5
Service business
5
Services marketing quarterly
5
The journal of personal selling & sales management : JPSSM
5
Business horizons
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
SpringerLink / Bücher
4
Tourism management : research, policies, practice
4
European journal of marketing
3
European journal of marketing : EJM
3
Ilmenauer Schriften zur Betriebswirtschaftslehre
3
International journal of business information systems : IJBIS
3
International journal of services and operations management
3
International journal of services, economics and management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
The international review of retail, distribution and consumer research
3
Academy of Management journal : AMJ
2
Asia Pacific journal of marketing and logistics
2
Asia-Pacific journal of business administration
2
Cogent business & management
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ECONIS (ZBW)
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1
Employing proactive interaction for service failure prevention to improve customer service experiences
Shin, Hyunju
;
Ellinger, Alexander E.
;
Mothersbaugh, David L.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 164-186
Persistent link: https://www.econbiz.de/10011602742
Saved in:
2
Engaged customers as job resources or demands for frontline employees?
Verleye, Katrien
;
Gemmel, Paul
;
Rangarajan, Deva
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10011528307
Saved in:
3
The antecedents and consequences of humour for service : a review and directions for research
Mathies, Christine
;
Chiew, Tung Moi
;
Kleinaltenkamp, Michael
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
2
,
pp. 137-162
Persistent link: https://www.econbiz.de/10011515343
Saved in:
4
Switching barriers and customer retention : why customers dissatisfied with online service recovery remain loyal
Li, Chia-Ying
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 370-393
Persistent link: https://www.econbiz.de/10011400714
Saved in:
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