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~isPartOf:"Journal of strategic marketing"
~isPartOf:"The journal of services marketing"
~person:"Mattila, Anna S."
~person:"Paul, Justin"
~subject:"Brand image"
~subject:"E-commerce"
~subject:"Service quality"
~type_genre:"Article in journal"
~type_genre:"Article"
~type_genre:"Handbuch"
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Brand image
E-commerce
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Consumer behaviour
8
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8
Beziehungsmarketing
6
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6
Customer satisfaction
4
Dienstleistungsqualität
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Mattila, Anna S.
Paul, Justin
Sharma, Piyush
5
Klaus, Philipp
4
Hollebeek, Linda D.
3
Japutra, Arnold
3
Johnson, Lester W.
3
Leckie, Civilai
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Manoli, Argyro Elisavet
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2
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2
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2
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2
Das, Gopal
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Dodds, Sarah
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Ha, Hong Youl
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Jayasimha, K. R.
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Matos, Celso Augusto de
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Roy, Sanjit Kumar
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2
Simkin, Lyndon
2
Tram-Anh Ngoc Pham
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Journal of strategic marketing
The journal of services marketing
Journal of business research : JBR
6
Journal of retailing and consumer services
5
International journal of hospitality management
4
International journal of contemporary hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
International journal of consumer studies
2
Journal of hospitality marketing & management
2
Journal of service research
2
Services marketing quarterly
2
Business strategy and the environment
1
Cornell hospitality quarterly : CQ
1
European management journal
1
International marketing review
1
Journal of promotion management : JPM
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of retailing
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Journal of service management
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Technovation : the international journal of technological innovation, entrepreneurship and technology management
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The Cornell hospitality quarterly
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ECONIS (ZBW)
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1
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
2
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
3
The influence of a "green" loyalty program on service encounter satisfaction
Liu, Qing
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 576-585
Persistent link: https://www.econbiz.de/10011635004
Saved in:
4
Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?
Fan, Alei
;
Wu, Luorong
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 713-723
Persistent link: https://www.econbiz.de/10011590916
Saved in:
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