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~isPartOf:"Journal of strategic marketing"
~person:"Mattila, Anna S."
~person:"Paul, Justin"
~subject:"Brand image"
~subject:"E-commerce"
~subject:"Service quality"
~type_genre:"Article in journal"
~type_genre:"Handbuch"
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Journal of strategic marketing
Journal of business research : JBR
6
Journal of retailing and consumer services
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Journal of research in interactive marketing : interactive marketing and computer-mediated communication
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Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
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