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~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"Journal of urban economics"
~person:"Meyer, Tracy"
~subject:"Complaint management"
~subject:"School"
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Individual differences in perceptions of service failure and recovery : the role of race and discriminatory bias
Baker, Thomas L.
;
Meyer, Tracy
;
Johnson, James D.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
4
,
pp. 552-564
Persistent link: https://www.econbiz.de/10003800598
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