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~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"Journal of urban economics"
~subject:"Complaint management"
~subject:"School"
~subject:"Service industry"
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Search: subject_exact:"Mystery shopping"
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Complaint management
School
Service industry
Dienstleistungsqualität
70
Service quality
70
Customer satisfaction
28
Kundenzufriedenheit
28
Beziehungsmarketing
22
Relationship marketing
22
Consumer behaviour
21
Konsumentenverhalten
21
Beschwerdemanagement
15
Allgemeinbildende Schule
10
Customer service
10
Kundenservice
10
School of general education
10
Dienstleistungssektor
9
Immobilienpreis
9
Real estate price
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Schule
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Service failure
6
Customer integration
5
Kundenintegration
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Service recovery
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USA
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United States
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Einzelhandel
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Hedonic price index
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Hedonischer Preisindex
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Market research
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Marktforschung
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Retail trade
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Salespeople
4
Theorie
4
Theory
4
Verkaufspersonal
4
Willingness to pay
4
Zahlungsbereitschaftsanalyse
4
Dienstleistung
3
Emotion
3
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Article
29
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29
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29
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English
29
Author
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Grégoire, Yany
3
Voorhees, Clay M.
2
Allen, Alexis M.
1
Baker, Julie
1
Baker, Thomas L.
1
Bilstein, Nicola
1
Bonifield, Carolyn
1
Borah, Sourav Bikash
1
Brady, Michael K.
1
Brasington, David M.
1
Brocato, E. Deanne
1
Caetano, Gregorio
1
Chan, Jimmy
1
Cole, Catherine A.
1
Eisenkopf, Gerald
1
Engberg, John Barker
1
Falk, Tomas
1
Fang, Xian
1
Figlio, David N.
1
Foo, Maw Der
1
Gelbrich, Katja
1
Ghadami, Fateme
1
Gibbons, Steve
1
Gill, Brian
1
Grewal, Dhruv
1
Handrich, Matthias
1
Heidenreich, Sven
1
Heijden, Gielis A. H. van der
1
Hogreve, Jens
1
Hussain, Iftikhar
1
Imberman, Scott A.
1
Johnson, James D.
1
Khamitov, Mansur
1
Laporte, Sandra
1
Larocque, Denis
1
Laufer, Daniel
1
Lee, Yih Hwai
1
Li, Feng
1
Lim, Elison Ai Ching
1
Lovenheim, Michael F.
1
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Journal of the Academy of Marketing Science
Journal of urban economics
Journal of business research : JBR
71
The journal of services marketing
69
Journal of retailing and consumer services
61
International journal of hospitality management
57
The service industries journal
47
NBER working paper series
38
Journal of service research : JSR
37
Economics of education review
35
NBER Working Paper
34
Journal of service research
33
Service business
32
Working paper / National Bureau of Economic Research, Inc.
32
Journal of service management
30
Discussion paper series / IZA
29
Journal of hospitality marketing & management
28
Services marketing quarterly
28
International journal of contemporary hospitality management
27
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
International journal of quality and service sciences
18
IZA Discussion Paper
17
Industrial marketing management : the international journal for industrial and high-tech firms
17
International journal of services and operations management
16
Journal of service theory and practice : JSTP
16
International journal of production economics
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
Managing service quality : MSQ ; an international journal
14
Psychology & marketing
14
International journal of quality & reliability management
13
Journal of air transport management
13
Journal of public economics
13
European journal of marketing : EJM
12
European journal of operational research : EJOR
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of service theory and practice
11
Journal of strategic marketing
11
The American economic review
11
Marketing letters : a journal of research in marketing
10
Benchmarking : an international journal ; BIJ
8
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ECONIS (ZBW)
29
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1
Housing market and school choice response to school quality information shocks
Hussain, Iftikhar
- In:
Journal of urban economics
138
(
2023
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014556384
Saved in:
2
Valuing primary schools in urban China
Chan, Jimmy
;
Fang, Xian
;
Wang, Zhi
;
Zai, Xianhua
; …
- In:
Journal of urban economics
115
(
2020
)
Persistent link: https://www.econbiz.de/10012800249
Saved in:
3
Leveraging service recovery strategies to reduce customer churn in an emerging market
Borah, Sourav Bikash
;
Prakhya, Srinivas
;
Sharma, Amalesh
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
5
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012301271
Saved in:
4
A systematic review of brand transgression, service failure recovery and product-harm crisis : integration and guiding insights
Khamitov, Mansur
;
Grégoire, Yany
;
Suri, Anshu
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
3
,
pp. 519-542
Persistent link: https://www.econbiz.de/10012290970
Saved in:
5
Neighborhood sorting and the value of public school quality
Caetano, Gregorio
- In:
Journal of urban economics
114
(
2019
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012308662
Saved in:
6
School accountability and teacher mobility
Li, Feng
;
Figlio, David N.
;
Sass, Tim Roger
- In:
Journal of urban economics
103
(
2018
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012040694
Saved in:
7
How can firms stop customer revenge? : the effects of direct and indirect revenge on post-complaint responses
Grégoire, Yany
;
Ghadami, Fateme
;
Laporte, Sandra
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
6
,
pp. 1052-1071
Persistent link: https://www.econbiz.de/10011951624
Saved in:
8
The effects of customer equity drivers on loyalty across services industries and firms
Ou, Yi-Chun
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 336-356
Persistent link: https://www.econbiz.de/10011684991
Saved in:
9
Unveiling the recovery time zone of tolerance : when time matters in service recovery
Hogreve, Jens
;
Bilstein, Nicola
;
Mandl, Leonhard
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 866-883
Persistent link: https://www.econbiz.de/10011779540
Saved in:
10
Frontline employees' nonverbal cues in service encounters : a double-edged sword
Lim, Elison Ai Ching
;
Lee, Yih Hwai
;
Foo, Maw Der
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
5
,
pp. 657-676
Persistent link: https://www.econbiz.de/10011772291
Saved in:
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