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~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"Journal of urban economics"
~subject:"Complaint management"
~subject:"School"
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Search: subject_exact:"Mystery shopping"
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Complaint management
School
Dienstleistungsqualität
69
Service quality
69
Customer satisfaction
28
Kundenzufriedenheit
28
Beziehungsmarketing
22
Relationship marketing
22
Consumer behaviour
21
Konsumentenverhalten
21
Beschwerdemanagement
15
Allgemeinbildende Schule
10
Customer service
10
Kundenservice
10
School of general education
10
Dienstleistungssektor
9
Service industry
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Immobilienpreis
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Real estate price
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Schule
8
Service failure
6
Customer integration
5
Kundenintegration
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Service recovery
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United States
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Einzelhandel
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Market research
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Marktforschung
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Retail trade
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Salespeople
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Willingness to pay
4
Zahlungsbereitschaftsanalyse
4
Dienstleistung
3
Emotion
3
Hedonic price index
3
Hedonischer Preisindex
3
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Marketing management
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English
23
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Grégoire, Yany
3
Allen, Alexis M.
1
Baker, Thomas L.
1
Bilstein, Nicola
1
Bonifield, Carolyn
1
Borah, Sourav Bikash
1
Brady, Michael K.
1
Brasington, David M.
1
Caetano, Gregorio
1
Chan, Jimmy
1
Cole, Catherine A.
1
Eisenkopf, Gerald
1
Engberg, John Barker
1
Falk, Tomas
1
Fang, Xian
1
Figlio, David N.
1
Gelbrich, Katja
1
Ghadami, Fateme
1
Gibbons, Steve
1
Gill, Brian
1
Grewal, Dhruv
1
Handrich, Matthias
1
Heidenreich, Sven
1
Heijden, Gielis A. H. van der
1
Hogreve, Jens
1
Imberman, Scott A.
1
Johnson, James D.
1
Khamitov, Mansur
1
Laporte, Sandra
1
Larocque, Denis
1
Laufer, Daniel
1
Li, Feng
1
Lovenheim, Michael F.
1
Machin, Stephen
1
Mandl, Leonhard
1
McColl-Kennedy, Janet R.
1
Meyer, Tracy
1
Mikolon, Sven
1
Nijssen, E. J.
1
Ordanini, Andrea
1
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Journal of the Academy of Marketing Science
Journal of urban economics
Journal of business research : JBR
45
International journal of hospitality management
44
NBER working paper series
38
Journal of retailing and consumer services
37
NBER Working Paper
34
Economics of education review
33
Working paper / National Bureau of Economic Research, Inc.
32
The journal of services marketing
30
Discussion paper series / IZA
29
Journal of hospitality marketing & management
24
Journal of service research : JSR
19
International journal of contemporary hospitality management
18
Service business
18
IZA Discussion Paper
17
The service industries journal
16
Journal of public economics
12
Services marketing quarterly
11
International journal of quality and service sciences
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service research
10
Managing service quality : MSQ ; an international journal
10
Marketing letters : a journal of research in marketing
10
Psychology & marketing
10
The American economic review
10
European journal of marketing : EJM
9
Journal of air transport management
9
Journal of service management
8
Journal of service theory and practice
8
Journal of service theory and practice : JSTP
8
Discussion paper
7
Education economics
7
Journal of strategic marketing
7
Regional science & urban economics
7
Asia Pacific journal of marketing and logistics
6
CESifo working papers
6
Economics letters
6
Journal of human resources : JHR
6
Journal of travel and tourism marketing
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ECONIS (ZBW)
23
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1
Valuing primary schools in urban China
Chan, Jimmy
;
Fang, Xian
;
Wang, Zhi
;
Zai, Xianhua
; …
- In:
Journal of urban economics
115
(
2020
)
Persistent link: https://www.econbiz.de/10012800249
Saved in:
2
Leveraging service recovery strategies to reduce customer churn in an emerging market
Borah, Sourav Bikash
;
Prakhya, Srinivas
;
Sharma, Amalesh
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
5
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012301271
Saved in:
3
A systematic review of brand transgression, service failure recovery and product-harm crisis : integration and guiding insights
Khamitov, Mansur
;
Grégoire, Yany
;
Suri, Anshu
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
3
,
pp. 519-542
Persistent link: https://www.econbiz.de/10012290970
Saved in:
4
Neighborhood sorting and the value of public school quality
Caetano, Gregorio
- In:
Journal of urban economics
114
(
2019
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012308662
Saved in:
5
School accountability and teacher mobility
Li, Feng
;
Figlio, David N.
;
Sass, Tim Roger
- In:
Journal of urban economics
103
(
2018
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012040694
Saved in:
6
How can firms stop customer revenge? : the effects of direct and indirect revenge on post-complaint responses
Grégoire, Yany
;
Ghadami, Fateme
;
Laporte, Sandra
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
6
,
pp. 1052-1071
Persistent link: https://www.econbiz.de/10011951624
Saved in:
7
Unveiling the recovery time zone of tolerance : when time matters in service recovery
Hogreve, Jens
;
Bilstein, Nicola
;
Mandl, Leonhard
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 866-883
Persistent link: https://www.econbiz.de/10011779540
Saved in:
8
Does the market value value-added? : evidence from housing prices after a public release of school and teacher value-added
Imberman, Scott A.
;
Lovenheim, Michael F.
- In:
Journal of urban economics
91
(
2016
),
pp. 104-121
Persistent link: https://www.econbiz.de/10011636372
Saved in:
9
Don't try harder : using customer inoculation to build resistance against service failures
Mikolon, Sven
;
Quaiser, Benjamin
;
Wieseke, Jan
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
4
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011306301
Saved in:
10
One firm’s loss is another’s gain : capitalizing on other firms’ service failures
Allen, Alexis M.
;
Brady, Michael K.
;
Robinson, Stacey G.
; …
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
5
,
pp. 648-662
Persistent link: https://www.econbiz.de/10011340264
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