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~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Heijden, Gielis A. H. van der"
~subject:"Costs"
~subject:"Customer service"
~subject:"Statistische Qualitätskontrolle"
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Journal of the Academy of Marketing Science
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Don't just fix it, make it better! : using frontline service employees to improve recovery performance
Heijden, Gielis A. H. van der
;
Schepers, Jeroen J. L.
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 515-530
Persistent link: https://www.econbiz.de/10010126691
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