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~isPartOf:"Journal of the Operational Research Society : OR"
~isPartOf:"Public management review"
~subject:"Beziehungsmarketing"
~subject:"Gesundheitsversorgung"
~subject:"United Kingdom"
~type:"article"
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Search: subject_exact:"Mystery shopping"
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Beziehungsmarketing
Gesundheitsversorgung
United Kingdom
Dienstleistungsqualität
55
Service quality
55
Public services
30
Öffentliche Dienstleistung
30
Health care
12
Betriebliche Wertschöpfung
8
Customer satisfaction
8
Gesundheitswesen
8
Health care system
8
Kundenzufriedenheit
8
Value creation
8
Customer integration
7
Dienstleistung
7
Kundenintegration
7
Services
7
Hospital
6
Krankenhaus
6
Großbritannien
5
Performance measurement
5
Performance-Messung
5
Public administration
5
Service-Dominant Logic
5
Service-dominant logic
5
value co-creation
5
Öffentliche Verwaltung
5
Contract
4
Dienstleistungsinnovation
4
Kommunalverwaltung
4
Local government
4
Patienten
4
Patients
4
Relationship marketing
4
Service innovation
4
Vertrag
4
quality
4
Altenhilfe
3
Consumer behaviour
3
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Article in journal
19
Aufsatz in Zeitschrift
19
Collection of articles of several authors
1
Sammelwerk
1
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English
19
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An, Y.-j.
1
Bakker, Piet J. M.
1
Bartram, Timothy
1
Blomqvist, Paula
1
Boucherie, Richard J.
1
Bowers, John
1
Braaksma, Aleida
1
Burns, Prue
1
Casimir, Gian
1
Chaojie Liu
1
Checkland, Kath
1
Chung, Kwanghun
1
D'Lima, Danielle
1
Daunt, Kate L.
1
Eborall, Helen
1
Enany, Nellie El
1
Fulop, Naomi J.
1
Günal, M. M.
1
Hardyman, Wendy
1
Hertz, Alain
1
Howard, Susan J.
1
Hudson, Emma
1
Isaksson, David
1
Jackson, Michael C.
1
Jeong, B. J.
1
Johnston, N.
1
Jung, Tobias
1
Kim, S.-d.
1
Kim, Yeong-dae
1
Kislov, Roman
1
Kitchener, Martin
1
Kortbeek, Nikky
1
Lahrichi, N.
1
Leggat, Sandra G.
1
Liao, Z.
1
Lips, A. Miriam B.
1
Looi, Evelyn
1
Marshall, Carol
1
Martin, Graham
1
McLoughlin, Ian
1
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Journal of the Operational Research Society : OR
Public management review
Journal of retailing and consumer services
181
International journal of hospitality management
131
Journal of business research : JBR
117
The journal of services marketing
101
The service industries journal
98
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
64
Services marketing quarterly
59
Journal of hospitality marketing & management
56
Health care management review : HCM review
55
The TQM journal : the international review of organizational improvement
54
Journal of service research : JSR
52
Journal of travel and tourism marketing
48
International journal of contemporary hospitality management
47
Service business
45
Journal of service management
44
Journal of health organization and management
39
Total quality management & business excellence
36
Cogent business & management
33
International journal of quality and service sciences
32
Journal of service research
32
Health marketing quarterly
31
Tourism management : research, policies, practice
31
Quality management journal : QMJ
30
International journal of productivity and quality management : IJPQM
29
International journal of services and operations management
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Journal of strategic marketing
28
Industrial marketing management : the international journal for industrial and high-tech firms
27
International journal of quality & reliability management
27
The international journal of bank marketing : IJBM
26
Technological forecasting & social change : an international journal
25
Management science : journal of the Institute for Operations Research and the Management Sciences
24
Asia Pacific journal of marketing and logistics
23
Journal of the Academy of Marketing Science
23
Managing service quality : MSQ ; an international journal
23
Journal of health economics
22
International journal of services, economics and management
21
Journal of air transport management
21
Marketing intelligence & planning
20
Psychology & marketing
19
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ECONIS (ZBW)
19
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1
"Real-world" priority setting for service improvement in English primary care : a decentred approach
Kislov, Roman
;
Checkland, Kath
;
Wilson, Paul M.
; …
- In:
Public management review
25
(
2023
)
1
,
pp. 150-174
Persistent link: https://www.econbiz.de/10013548256
Saved in:
2
Evidence use as sociomaterial practice? : a qualitative study of decision-making on introducing service innovations in health care
Turner, Simon
;
D'Lima, Danielle
;
Sheringham, Jessica
; …
- In:
Public management review
24
(
2022
)
7
,
pp. 1075-1099
Persistent link: https://www.econbiz.de/10013355275
Saved in:
3
Brokering knowledge into the public sector : understanding improvement facilitators' priorities in the redesign of hospital care
McLoughlin, Ian
;
Burns, Prue
;
Looi, Evelyn
;
Sohal, Amrik S.
- In:
Public management review
22
(
2020
)
6
,
pp. 836-856
Persistent link: https://www.econbiz.de/10012258548
Saved in:
4
Privatization of social care delivery : how can contracts be specified?
Isaksson, David
;
Blomqvist, Paula
;
Winblad, Ulrika
- In:
Public management review
20
(
2018
)
11
,
pp. 1643-1662
Persistent link: https://www.econbiz.de/10011931910
Saved in:
5
The link between participation in management decision-making and quality of patient care as perceived by Chinese doctors
Chaojie Liu
;
Bartram, Timothy
;
Casimir, Gian
;
Leggat, …
- In:
Public management review
17
(
2015
)
10
,
pp. 1425-1443
Persistent link: https://www.econbiz.de/10011441118
Saved in:
6
Value co-creation through patient engagement in health care : a micro-level approach and research agenda
Hardyman, Wendy
;
Daunt, Kate L.
;
Kitchener, Martin
- In:
Public management review
17
(
2015
)
1
,
pp. 90-107
Persistent link: https://www.econbiz.de/10010504073
Saved in:
7
Patient involvement in patient safety : current experiences, insights from the wider literature, promising opportunities?
Sutton, Elizabeth
;
Eborall, Helen
;
Martin, Graham
- In:
Public management review
17
(
2015
)
1
,
pp. 73-89
Persistent link: https://www.econbiz.de/10010504079
Saved in:
8
Special issue: Service user involvement in healthcare
Enany, Nellie El
(
contributor
)
- In:
Public management review
17
(
2015
)
1
,
pp. 1-107
Persistent link: https://www.econbiz.de/10010504088
Saved in:
9
Integral resource capacity planning for inpatient care services based on bed census predictions by hour
Kortbeek, Nikky
;
Braaksma, Aleida
;
Smeenk, Ferry H. F.
; …
- In:
Journal of the Operational Research Society : OR
66
(
2015
)
7
,
pp. 1061-1076
Persistent link: https://www.econbiz.de/10011403691
Saved in:
10
Location of services and the impact on healthcare quality : insights from a simulation of a musculoskeletal physiotherapy service
Bowers, John
;
Mould, Gillian
;
Marshall, Carol
- In:
Journal of the Operational Research Society : OR
66
(
2015
)
7
,
pp. 1212-1221
Persistent link: https://www.econbiz.de/10011403721
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