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~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"Working paper"
~person:"Hsu, Cathy H. C."
~subject:"Beziehungsmanagement"
~subject:"Konsumentenverhalten"
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Beziehungsmanagement
Konsumentenverhalten
Customer satisfaction
5
Dienstleistungsqualität
5
Kundenzufriedenheit
5
Service quality
5
Beziehungsmarketing
3
Consumer behaviour
3
Relationship marketing
3
Beschwerdemanagement
2
China
2
Complaint management
2
Holiday behaviour
2
Urlaubsverhalten
2
Acculturation
1
Behavioral intention
1
Chinese
1
Chinese (People)
1
Chinesen
1
Cruise
1
Customer retention
1
Customer service
1
Dienstleistungssektor
1
Gambling
1
Glücksspiel
1
Hong Kong
1
Hongkong
1
Hotel industry
1
Hotellerie
1
International tourism
1
Internationaler Tourismus
1
Kreuzfahrt
1
Kundenbindung
1
Kundenservice
1
Maslow’s hierarchy of needs
1
Package tour
1
Pauschaltourismus
1
Service industry
1
Social relations
1
South Korea
1
Soziale Beziehungen
1
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English
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Hsu, Cathy H. C.
Han, Heesup
17
Kim, Jinkyung Jenny
4
Lee, Choong-Ki
4
Wong, IpKin Anthony
4
Yu, Jongsik
4
Al-Ansi, Amr
3
Chua, Bee-Lia
3
Hyun, Sunghyup Sean
3
Kim, Myung-Ja
3
Kim, Wansoo
3
Lee, Jin-soo
3
Su, LuJun
3
Ali, Faizan
2
Carlson, Jamie
2
Choi, Miju
2
Chung, Namho
2
Gursoy, Dogan
2
Hsu, Maxwell K.
2
Hwang, Jinsoo
2
Hwang, Yoo Hee
2
Kim, Insin
2
Kim, Seongseop
2
Kim, Woo Gon
2
Koo, Bonhak
2
Lam, Iok Keng Veronica
2
Law, Chun Hung Roberts
2
Lee, Jenny
2
Lee, Sanghyeop
2
López Bonilla, Luis Miguel
2
López-Bonilla, Jesús Manuel
2
Mattila, Anna S.
2
Moon, Hyoungeun
2
Qu, Hailin
2
Rather, Raouf Ahmad
2
Ribeiro, Manuel Alector
2
Roschk, Holger
2
Ryu, Kisang
2
Sparks, Beverley
2
Tsai, Henry
2
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Journal of travel and tourism marketing
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
SpringerLink / Bücher
Working paper
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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ECONIS (ZBW)
3
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1
The impact of tour service performance on tourist
satisfaction
and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew
;
Hsu, Cathy H. C.
;
Baum, Tom
- In:
Journal of travel and tourism marketing
32
(
2015
)
1/2
,
pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
Saved in:
2
A casino-induced
satisfaction
of needs : scale development and its relationship with casino customer loyalty
Tsai, Henry
;
Hsu, Cathy H. C.
;
Lee, Louisa Yee-Sum
- In:
Journal of travel and tourism marketing
34
(
2017
)
7
,
pp. 986-1000
Persistent link: https://www.econbiz.de/10011758768
Saved in:
3
Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
Saved in:
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