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~isPartOf:"Journal of travel and tourism marketing"
~person:"Kim, Heather Markham"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
~subject:"Service quality"
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Consumer behaviour
Customer satisfaction
Service quality
Dienstleistungsqualität
2
Gastronomie
2
Konsumentenverhalten
2
Restaurant industry
2
Robot
2
Roboter
2
Arbeitskräfte
1
Beziehungsmarketing
1
Brand
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Brand image
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Brand management
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Kundenzufriedenheit
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Markenartikel
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Relationship marketing
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Risiko
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Risk
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Risk attitude
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Robot service employees
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Robotic restaurants
1
Workforce
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attitude
1
behavioral intentions
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brand authenticity
1
brand loyalty
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brand preference
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brand satisfaction
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perceived risks
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perceived value
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product involvement
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Kim, Heather Markham
Han, Heesup
17
Hyun, Sunghyup Sean
6
Kim, Jinkyung Jenny
5
Kim, Wansoo
4
Lee, Choong-Ki
4
Sparks, Beverley
4
Su, LuJun
4
Weber, Karin
4
Hsu, Cathy H. C.
3
Hsu, Maxwell K.
3
Hwang, Jinsoo
3
Kim, Insin
3
Law, Chun Hung Roberts
3
Lee, Jin-soo
3
Moon, Hyoungeun
3
Ahn, Jiseon
2
Back, Ki-Joon
2
Chen, Xiaohong
2
Chua, Bee-Lia
2
Huang, Songshan
2
Iranmanesh, Mohammad
2
Law, Rob
2
Lee, Sanghyeop
2
Mattila, Anna S.
2
Nikbin, Davoud
2
Qu, Hailin
2
Ryu, Kisang
2
Swanson, Scott R.
2
Tsai, Henry
2
Wong, IpKin Anthony
2
Yu, Jongsik
2
Abdalla, Moh'd Juma
1
Abou-Shouk, Mohamed A.
1
Adam, Issahaku
1
Adongo, Charles A.
1
Akram, Umair
1
Akram, Zubair
1
Al-Ansi, Amr
1
Ali, Faizan
1
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Journal of travel and tourism marketing
International journal of hospitality management
1
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ECONIS (ZBW)
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The antecedents and consequences of brand authenticity in the restaurant industry : robot service employees versus human service employees
Hwang, Jinsoo
;
Kim, Heather Markham
;
Joo, Kyu-Hyeon
; …
- In:
Journal of travel and tourism marketing
39
(
2022
)
2
,
pp. 256-270
Persistent link: https://www.econbiz.de/10013352878
Saved in:
2
Investigation of perceived risks and their outcome variables in the context of robotic restaurants
Hwang, Jinsoo
;
Kim, Heather Markham
;
Kim, Jinkyung Jenny
; …
- In:
Journal of travel and tourism marketing
38
(
2021
)
3
,
pp. 263-281
Persistent link: https://www.econbiz.de/10012514041
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