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~isPartOf:"Journal of travel and tourism marketing"
~person:"Roberts-Lombard, Mornay"
~subject:"Airport"
~subject:"Complaint management"
~subject:"Luftverkehr"
~type:"article"
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Roberts-Lombard, Mornay
Han, Heesup
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Customer attributions of service failure and its impact on commitment in the airline industry : an emerging market perspective
Matikiti, Rosemary
;
Roberts-Lombard, Mornay
; …
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 403-414
Persistent link: https://www.econbiz.de/10012179413
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