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~isPartOf:"Kundenzufriedenheit und Kundenbindung : Strategien und Instrumente von Finanzdienstleistern"
~isPartOf:"Services marketing quarterly"
~isPartOf:"Wertmanagement in Banken : Festschrift zum 65. Geburtstag von Guido Eilenberger"
~subject:"Bankberufe"
~type:"article"
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Kundenzufriedenheit und Kundenbindung : Strategien und Instrumente von Finanzdienstleistern
Services marketing quarterly
Wertmanagement in Banken : Festschrift zum 65. Geburtstag von Guido Eilenberger
Banken in globalen und regionalen Umweltbruchsituationen : Systementwicklungen, Strategien, Führungsinstrumente ; Festschrift für Johann Heinrich von Stein zum 60. Geburtstag
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Current sales training practices in the commercial retail banking industry in Malaysia
Jantan, M. Asri
;
Honeycutt, Earl D.
- In:
Services marketing quarterly
34
(
2013
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10009726523
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An investigation of the role of job resources in mitigating customer-related social stressors and emotional exhaustion
Karatepe, Osman M.
;
Yorganci, Ilkay
;
Haktanir, Mine
- In:
Services marketing quarterly
31
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003953054
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