SEZHIAN, M. Vetrivel; MURALIDHARAN, C.; NAMBIRAJAN, T.; … - In: Management Research and Practice 3 (2011) 1, pp. 62-71
The public sector passenger transport has been crucial sector for transportation of people in developing countries like India. But there is less emphasis on customer expectations in this sector. This study aims at evaluating the customer expectations of this service sector in India. A...