Boone, Tonya; Ganeshan, Ram; Hicks, Robert L. - In: Management Science 54 (2008) 7, pp. 1231-1236
Organizational knowledge is a critical source of competitive advantage for professional service firms. Learning from … experience and sustaining past knowledge are critical to the success of such knowledge-driven firms. We use learning curve theory … is virtually no depreciation of knowledge and, (c) the rate of learning accelerates with experience. …