Carrillo, Janice E.; Gaimon, Cheryl - In: Management Science 50 (2004) 11, pp. 1504-1518
A firm's ability to manage its knowledge-based resource capabilities has become increasingly important as a result of …, workforce knowledge, and the managerial systems as the plant's knowledge-based resource capability. Two normative models are … technical systems (process change). The models explicitly recognize that the outcome of investments in knowledge-based change is …