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Management research review
Premier reference source
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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International journal of services and operations management
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International journal of quality and service sciences
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Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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Services marketing cases in emerging markets : an asian perspective
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World class applications of Six Sigma : [real world examples of success]
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Industrie 4.0 als unternehmerische Gestaltungsaufgabe : betriebswirtschaftliche, technische und rechtliche Herausforderungen
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Encouraging CRM systems usage : a study among bank managers
Vella, Joseph
;
Caruana, Albert
- In:
Management research review
35
(
2012
)
2
,
pp. 121-133
Persistent link: https://www.econbiz.de/10009501072
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Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
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