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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"Production and operations management : the flagship research journal of the Production and Operations Management Society"
~person:"Lu, Susan Feng"
~subject:"Hospital"
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Search: "Dienstleistungsqualität"
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Hospital
Dienstleistungsqualität
6
Service quality
6
Krankenhaus
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Nursing profession
4
Pflegeberufe
4
Nursing home
3
Pflegeheim
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Domestic care
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Häusliche Pflege
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Nonprofit organization
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nonprofit
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nurse staffing
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nursing homes
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quality of care
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service quality
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Competition
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Confidence
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Consumer behaviour
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Eigentümerstruktur
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Firm performance
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Gesetzliche Krankenversicherung
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Gesundheitsversorgung
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Health care
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Heart disease
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Herzkrankheit
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Insolvency
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Insolvenz
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Konsumentenverhalten
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Medicaid
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Medicare
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Overemployment
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Ownership structure
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Patienten
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Lu, Susan Feng
Chan, Carri W.
3
Lu, Lauren Xiaoyuan
3
Terwiesch, Christian
3
Tucker, Anita L.
3
Bavafa, Hessam
2
Escobar, Gabriel
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Kim, Song-hee
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Adida, Elodie
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Andritsos, Dimitrios A.
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Diwas KC
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Heim, Gregory R.
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Heineke, Janelle
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Hilafu, Haileab
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Hitt, Lorin M.
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Krishnan, Ranjani
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Lee, Seung Jun
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Lekwijit, Suparerk
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Leykum, Luci K.
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Management science : journal of the Institute for Operations Research and the Management Sciences
Production and operations management : the flagship research journal of the Production and Operations Management Society
Simon Business School working paper
3
Manufacturing & service operations management : M & SOM
1
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ECONIS (ZBW)
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Does nonprofit ownership matter for firm performance? : financial distress and ownership conversion of nursing homes
Lu, Lauren Xiaoyuan
;
Lu, Susan Feng
- In:
Management science : journal of the Institute for …
68
(
2022
)
7
,
pp. 5127-5145
Persistent link: https://www.econbiz.de/10013369280
Saved in:
2
Does competition improve service quality? : the case of nursing homes where public and private payers coexist
Lu, Susan Feng
;
Serfes, Konstantinos
;
Wedig, Gerard J.
; …
- In:
Management science : journal of the Institute for …
67
(
2021
)
10
,
pp. 6493-6512
Persistent link: https://www.econbiz.de/10012666696
Saved in:
3
Does technology substitute for nurses? : staffing decisions in nursing homes
Lu, Susan Feng
;
Rui, Huaxia
;
Seidmann, Abraham
- In:
Management science : journal of the Institute for …
64
(
2018
)
4
,
pp. 1842-1859
Persistent link: https://www.econbiz.de/10011855743
Saved in:
4
Distance, quality, or relationship? : interhospital transfer of heart attack patients
Lu, Lauren Xiaoyuan
;
Lu, Susan Feng
- In:
Production and operations management : the flagship …
27
(
2018
)
12
,
pp. 2251-2269
Persistent link: https://www.econbiz.de/10011970064
Saved in:
5
Do mandatory overtime laws improve quality? : staffing decisions and operational flexibility of nursing homes
Lu, Susan Feng
;
Lu, Lauren Xiaoyuan
- In:
Management science : journal of the Institute for …
63
(
2017
)
11
,
pp. 3566-3585
Persistent link: https://www.econbiz.de/10011772476
Saved in:
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