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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~person:"Bassamboo, Achal"
~person:"Gurvich, Itai"
~person:"Shumsky, Robert A."
~person:"Wein, Lawrence M."
~subject:"Consumer behaviour"
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Managing customer expectations and priorities in service systems
Yu, Qiuping
;
Allon, Gad
;
Bassamboo, Achal
;
Iravani, Seyed
- In:
Management science : journal of the Institute for …
64
(
2018
)
8
,
pp. 3942-3970
Persistent link: https://www.econbiz.de/10011900071
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