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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~person:"Benson, Paul George"
~person:"Chen, Pei-Yu"
~subject:"Customer satisfaction"
~subject:"Product differentiation"
~subject:"Product quality"
~subject:"product quality"
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Management science : journal of the Institute for Operations Research and the Management Sciences
Fox School of Business Research Paper
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The value of multidimensional rating systems : evidence from a natural experiment and randomized experiments
Chen, Pei-Yu
;
Hong, Yili
;
Liu, Ying
- In:
Management science : journal of the Institute for …
64
(
2018
)
10
,
pp. 4629-4647
Persistent link: https://www.econbiz.de/10011932610
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2
The effects of organizational context on quality management : an empirical investigation
Benson, Paul George
- In:
Management science : journal of the Institute for …
37
(
1991
)
9
,
pp. 1107-1124
Persistent link: https://www.econbiz.de/10001112404
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