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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
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Dienstleistungsqualität
62
Service quality
62
Theorie
48
Theory
48
Queueing theory
25
Warteschlangentheorie
25
service operations
25
Consumer behaviour
24
Konsumentenverhalten
24
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23
Leistungsbündel
23
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20
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Finanzdienstleistung
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Gesundheitsversorgung
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Preismanagement
17
Pricing strategy
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Customer satisfaction
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Kundenzufriedenheit
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healthcare
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Beziehungsmarketing
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pricing
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service quality
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Netessine, Serguei
6
Lu, Susan Feng
5
Bavafa, Hessam
4
Chan, Carri W.
4
Cohen, Morris A.
4
Cui, Shiliang
4
Terwiesch, Christian
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Yang, Luyi
4
Bassamboo, Achal
3
Buell, Ryan W.
3
Cui, Ruomeng
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Hu, Ming
3
Kim, Sang Hyun
3
Tucker, Anita L.
3
Wang, Jianfu
3
Adida, Elodie
2
Allon, Gad
2
Bhargava, Hemant K.
2
Campbell, Dennis W.
2
Cho, Soo-Haeng
2
Cohen, Maxime C.
2
DeFond, Mark L.
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Debo, Laurens G.
2
Erkens, David H.
2
Escobar, Gabriel
2
Fernandez-Mateo, Isabel
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Gal-Or, Esther
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Gao, Guodong
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Ghose, Anindya
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Jónas Oddur Jónasson
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Karmarkar, Uday S.
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Kim, Song-hee
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Li, Jun
2
Li, Yang
2
Lin, Mingfeng
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Management science : journal of the Institute for Operations Research and the Management Sciences
IMF Staff Country Reports
2,166
IMF country report
1,253
SpringerLink / Bücher
744
The service industries journal
737
NBER working paper series
683
Working paper / National Bureau of Economic Research, Inc.
630
Journal of business research : JBR
605
NBER Working Paper
554
International journal of hospitality management
543
IMF staff country report
522
Discussion paper series / IZA
511
Journal of retailing and consumer services
477
European journal of operational research : EJOR
455
The journal of services marketing
417
International journal of production economics
405
International journal of production research
391
Transportation research / E : an international journal
326
IMF Working Papers
324
Discussion paper / Centre for Economic Policy Research
322
Industrial marketing management : the international journal for industrial and high-tech firms
309
Policy research working paper : WPS
297
Journal of service management
264
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
260
World Bank E-Library Archive
259
CESifo working papers
258
IZA Discussion Paper
250
Public management review
250
IMF working papers
248
Springer eBook Collection
248
International journal of contemporary hospitality management
238
Working paper
233
Service business
232
Journal of service research : JSR
217
Telecommunications policy : the international journal of digital economy, data sciences and new media
214
Services marketing quarterly
210
Journal of air transport management
198
Europäische Hochschulschriften / 5
197
International journal of business information systems : IJBIS
186
Technological forecasting & social change : an international journal
186
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ECONIS (ZBW)
215
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1
Service
design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
2
Green cloud? : an empirical analysis of cloud computing and energy efficiency
Park, Jiyong
;
Han, Kunsoo
;
Lee, Byungtae
- In:
Management science : journal of the Institute for …
69
(
2023
)
3
,
pp. 1639-1664
Persistent link: https://www.econbiz.de/10014305000
Saved in:
3
Cloud pricing : the spot market strikes back
Dierks, Ludwig
;
Seuken, Sven
- In:
Management science : journal of the Institute for …
68
(
2022
)
1
,
pp. 105-122
Persistent link: https://www.econbiz.de/10012821061
Saved in:
4
Fiscal limits and the pricing of Eurobonds
Pallara, Kevin
;
Renne, Jean-Paul
- In:
Management science : journal of the Institute for …
70
(
2024
)
2
,
pp. 1216-1237
Persistent link: https://www.econbiz.de/10014513919
Saved in:
5
The customer may not always be right : customer compatibility and
service
performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
6
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
7
On the benefit of privatization in a mixed duopoly
service
system
Zhou, Wenhui
;
Huang, Weixiang
;
Hsu, Vernon N.
;
Guo, Pengfei
- In:
Management science : journal of the Institute for …
69
(
2023
)
3
,
pp. 1486-1499
Persistent link: https://www.econbiz.de/10014303845
Saved in:
8
High-speed internet, financial technology, and banking
D'Andrea, Angelo
;
Limodio, Nicola
- In:
Management science : journal of the Institute for …
70
(
2024
)
2
,
pp. 773-798
Persistent link: https://www.econbiz.de/10014513649
Saved in:
9
The distributional impact of fatigue on performance
Bavafa, Hessam
;
Jónas Oddur Jónasson
- In:
Management science : journal of the Institute for …
70
(
2024
)
5
,
pp. 3319-3337
Persistent link: https://www.econbiz.de/10014551276
Saved in:
10
Voluntary disclosure, moral hazard, and default risk
Fu, Shiming
;
Trigilia, Giulio
- In:
Management science : journal of the Institute for …
70
(
2024
)
6
,
pp. 3447-3469
Persistent link: https://www.econbiz.de/10014551847
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