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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Service business"
~isPartOf:"SpringerLink / Bücher"
~subject:"Dienstleistungssektor"
~type_genre:"Aufsatz in Zeitschrift"
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Dienstleistungssektor
Beschwerdemanagement
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Complaint management
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Dienstleistungsqualität
28
Service quality
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Customer satisfaction
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Kundenzufriedenheit
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Managing service quality : MSQ ; an international journal
Service business
SpringerLink / Bücher
International journal of hospitality management
7
Journal of service research : JSR
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Journal of the Academy of Marketing Science
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The journal of services marketing
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International journal of production economics
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Journal of service theory and practice : JSTP
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Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
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Enlightening tourism : ET ; a pathmaking journal
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International journal of contemporary hospitality management
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Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
2
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
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