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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Customer satisfaction"
~subject:"Personal banking"
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Customer satisfaction
Personal banking
Kundenzufriedenheit
293
Dienstleistungsqualität
141
Service quality
141
Consumer behaviour
110
Konsumentenverhalten
110
Beziehungsmarketing
103
Relationship marketing
103
Holiday behaviour
65
Urlaubsverhalten
65
Tourism
49
Tourismus
48
Satisfaction
42
Hotel industry
31
Hotellerie
31
Tourism industry
29
Tourismuswirtschaft
29
Bank
28
Viral marketing
23
Virales Marketing
23
Emotion
21
Arbeitszufriedenheit
18
Job satisfaction
18
Online retailing
18
Online-Handel
18
Privatkundengeschäft
18
Tourism marketing
18
Tourismusmarketing
18
India
16
Indien
16
Quality management
16
Customer service
15
International tourism
15
Internationaler Tourismus
15
Loyalty
15
Qualitätsmanagement
15
Taiwan
15
Kundenservice
14
Beschwerdemanagement
13
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Ghazali Musa
4
Han, Heesup
4
Sedigheh Moghavvemi
4
Albayrak, Tahir
3
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3
Chung, Namho
3
Lee, Jin-soo
3
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3
Su, LuJun
3
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3
Aksoy, Lerzan
2
Al-Hawari, Mohd Ahmad
2
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2
Assaker, Guy
2
Bang, Nguyen
2
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2
Beise-Zee, Rian
2
Cai, Ruiying
2
Choudhury, Koushiki
2
Dearden, Philip
2
Finsterwalder, Jörg
2
Fu, Xiaoxiao
2
Hitchcock, Michael
2
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2
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2
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2
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2
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2
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2
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2
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2
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2
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Australian and New Zealand Marketing Academy
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Managing service quality : MSQ ; an international journal
The international journal of bank marketing : IJBM
Tourism management : research, policies, practice
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
191
Journal of Services Marketing
183
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
European Journal of Marketing
108
International Journal of Bank Marketing
104
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
101
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
79
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
Total quality management & business excellence
66
International journal of quality and service sciences
64
International journal of services and operations management
63
International Journal of Quality & Reliability Management
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
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ECONIS (ZBW)
293
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1
Emotional expression by artificial intelligence chatbots to improve customer satisfaction : underlying mechanism and boundary conditions
Zhang, Junbo
;
Chen, Qi
;
Lu, Jiandong
;
Wang, Xiaolei
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014457628
Saved in:
2
Customer touchpoints : conceptualization, index development, and validation
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Tourism management : research, policies, practice
103
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10015052067
Saved in:
3
Pedaling beyond ratings : a data-driven quest to Unravel the determinants of guided bicycle-tour satisfaction
Chen, Li-Hsin
- In:
Tourism management : research, policies, practice
103
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10015052133
Saved in:
4
"Give me an upgrade or I will give you a bad review!" : investigating customer threats in the hospitality industry
Boukis, Achilleas
;
Harris, Lloyd C.
;
Koritos, Christos D.
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015052203
Saved in:
5
Importance of residents' perception of tourists in establishing a reciprocal resident-tourist relationship : an application of tourist attractiveness
Kim, Gyunghoon
;
Duffy, Lauren N.
;
Moore, DeWayne
- In:
Tourism management : research, policies, practice
94
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013440026
Saved in:
6
Recommend or not? : the influence of emotions on passengers' intention of airline recommendation during COVID-19
Wang, Xi
;
Zheng, Jie
;
Tang, Liang
;
Luo, Yi
- In:
Tourism management : research, policies, practice
95
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013534425
Saved in:
7
Dark personalities and online reviews : a textual content analysis of review generation, consumption and distribution
Yousaf, Salman
;
Kim, Jong Min
- In:
Tourism management : research, policies, practice
98
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014304482
Saved in:
8
Restaurant survival prediction using customer-generated content : an aspect-based sentiment analysis of online reviews
Li, Hengyun
;
Yu, Bruce X. B.
;
Li, Gang
;
Gao, Huicai
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013555009
Saved in:
9
A process perspective on experience co-creation : how pre-trip involvement prompts destination loyalty
Cao, Limei
;
Xie, Dengming
;
Qu, Ying
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013555026
Saved in:
10
Can gamification improve the virtual reality tourism experience? : analyzing the mediating role of tourism fatigue
Wei, Zhenda
;
Zhang, Jingru
;
Huang, Xiaoting
;
Qiu, Hanqin
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013556772
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